Systems Technician at Kerma Games

Monterrey, Nuevo León, Mexico -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Problem-solving, Server Administration, IT Infrastructure, System Stability, Security, Compliance, Hardware, Software, Network Fundamentals, Monitoring, Technical Support

Industry

Gambling Facilities and Casinos

Description

Kerma Games builds the technology behind modern, social-first gaming experiences, enabling fully branded and legally compliant sportsbook and casino products that combine social interaction, predictive gameplay, and casino entertainment. As part of our expansion, we are launching our Live Casino Studio in Monterrey, producing high-quality, English-language live casino content for international markets. We are seeking a detail-oriented Systems Technician to support the technical operations of our live casino studio. In this role, you will be responsible for maintaining, monitoring, and troubleshooting hardware, software, and network systems to ensure uninterrupted live-streaming, game integrity, and overall system performance. This position plays a key role in keeping our studio operations running smoothly and reliably. Key Responsibilities Administer and maintain servers to ensure optimal performance and availability. Provide technical support for all systems involved in daily operations. Troubleshoot and resolve software and hardware-related technical incidents. Monitor system performance and proactively identify potential issues. Ensure system stability, security, and compliance with internal standards. Document incidents, solutions, and system changes when required. Collaborate with internal teams to support uninterrupted operations. Required Skills & Competencies Strong troubleshooting and problem-solving skills. Knowledge of server administration and IT infrastructure. Ability to work under pressure in operational environments. Attention to detail and a security-focused mindset. Clear communication skills for technical support. Experience & Qualifications Previous experience as a Systems Technician, IT Support Technician, or similar role. Knowledge of operating systems, hardware, and network fundamentals. Availability to work rotating shifts or on-call schedules if required.

Responsibilities

The Systems Technician will be responsible for maintaining, monitoring, and troubleshooting hardware, software, and network systems to ensure uninterrupted live-streaming and overall system performance for the new Live Casino Studio. Key duties include administering servers, providing technical support for daily operations, and resolving technical incidents.