Systems Technician at Teksystems Global Services LLC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

50.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Operations, Network Monitoring, SCOM, Systems Technician, NOC Support, Technical Troubleshooting, Incident Response, Escalation, System Maintenance, Windows, Linux, Networking Fundamentals, UPS Systems, ERP Systems, Freshservice, Situational Awareness

Industry

IT Services and IT Consulting

Description

Description About the Role Our client is seeking an experienced Systems Technician to join our Data Center Operations / Network Operations Center (NOC) team. This team is responsible for ensuring the stability, performance, and availability of global technology systems that support Manufacturing, Distribution, Corporate, Retail, and ERP operations. The ideal candidate has strong technical troubleshooting skills, deep monitoring experience, and the ability to work independently on overnight shifts once fully trained. The overnight Work schedule would be Thursday – Saturday (6:00pm –6:30am). Tech team swaps every other Wednesday. So it's Four days one week (Wed. –Sat.), Three the next (Thu. – Sat.) Key Responsibilities Monitoring & Operations Continuously monitor network infrastructure, servers, data center health, and UPS/backup power systems using enterprise monitoring tools. Oversee ERP batch processing, scheduled jobs, and data flow across global systems. Identify, triage, and respond to alerts, system degradation, outages, and performance issues. Monitor global Manufacturing, Distribution Centers, Corporate offices, and Retail environments for operational disruptions. Incident Response & Escalation Receive, process, and escalate incidents using Fresh service (ticketing system). Provide Level 1/Level 2 support for escalations from global business units. Document incidents thoroughly and ensure proper handoff to engineering teams when needed. Communicate clearly with internal teams during outages or high‑impact events. Technical Support & Maintenance Perform routine checks on servers, network devices, and environmental systems. Execute standard operating procedures for system restarts, failovers, and maintenance windows. Assist with patching cycles, data center tasks, and hardware monitoring. Shift Leadership & Independence Work collaboratively with crossover with seasoned technicians during the training period (1–2 months). Once fully trained and comfortable, operate solo on assigned shifts, ensuring stable and continuous 24/7 operations. Maintain accurate shift logs and provide detailed turnover notes. Skills data center operations, network monitoring, SCOM Top Skills Details data center operations, network monitoring, SCOM Additional Skills & Qualifications Required Qualifications 5+ years of experience in Data Center Operations, NOC support, Systems Technician roles, or similar IT operational environments. Hands‑on experience with network monitoring, server monitoring, infrastructure alerting, or similar systems. Familiarity with ERP systems (monitoring, batch jobs, process flows). Strong understanding of core IT infrastructure: Windows/Linux servers Networking fundamentals (switches, firewalls, routing basics) UPS / power systems Data center hardware Experience using enterprise ticketing systems (Fresh service preferred but not required). Strong troubleshooting mindset, urgency in response, and ability to operate independently. Excellent communication, documentation, and situational awareness skills. Experience Level Intermediate level Job Type & Location This is a Contract position based out of Boston, MA. Pay and Benefits The pay range for this position is $30.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The role involves continuously monitoring network infrastructure, servers, data center health, and ERP batch processing across global systems, while identifying, triaging, and responding to alerts, degradation, and outages. Key duties also include receiving, processing, and escalating incidents using a ticketing system, providing Level 1/Level 2 support, and performing routine system checks and maintenance procedures.