Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

JOB DESCRIPTION

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Travel & Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
͏

THE SKILLS & EXPERIENCE YOU NEED:

• Fluency in English and French;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
• Very good analytical and problem-solving skills;
• Numerical competencies;
• Customer-oriented;
• Ability to adhere to TAT and timelines;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of T&E (Travel & Expense) or Finance domains.
  ͏

• T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
• Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high-quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary.
  ͏