WORK YOU’LL DO:
This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.
As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design.
We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.
You will:
- Lead strategy & insights projects by analyzing category, client, and customer, leveraging data and synthesizing for client recommendation
- Effectively visualize and verbalise recommendations
- Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures
- Lead qualitative and quantitive and secondary research
- Responsible for developing and implementing segment marketing strategies and programs across country.
- Through tight alignment with the sales, business and product organizations, develop and lead on market expansion initiatives to unlock new revenue channels, provide valuable market and customer insights for business growth. Be a key advisor to CS&D on go-to-market strategies.
- With regional business and marketing directions in mind, the role will define our business plans to tap into the growth potential in the region with alignment to the go-to-market plan. Communicate plans across cross-functional teams, execute and monitor success. Provide counsel and insight to the team and see through the development of design strategies to implementation.
- Understand and identify key market opportunities. Lead content creation efforts. Deliver coordinated marketing programs to get results with good customer experience. Work with regional heads of Digital functional team, corporate marketing, country sales to plan a wide range of programs. Successfully driving the execution of those programs in the country.
- Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy
- Lead junior team members by coaching them to both provide leverage on projects and grow their technical and communication skills
- Accountable for leading a cross functional team, integrating product strategy, product design, together with the business and technology teams
- Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets
- Develop cross-sector go-to-market strategy in close alignment with the CS&D Service Offering.
YOUR ROLE AS A LEADER:
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:
- Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
- Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
- Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
- Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
- Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
- Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
- Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
- Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.
PLEASE NOTE THAT DELOITTE WILL NEVER REACH OUT TO YOU DIRECTLY VIA MESSAGING PLATFORMS TO OFFER YOU EMPLOYMENT OPPORTUNITIES OR REQUEST FOR MONEY OR YOUR PERSONAL INFORMATION. KINDLY APPLY FOR ROLES THAT YOU ARE INTERESTED IN VIA THIS OFFICIAL DELOITTE WEBSITE.
LI-AZ
Requisition ID: 109517
In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.
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