T&T Senior Consultant / Manager - Operations, Industry & Domain Solutions (Business PM, FSI) - MY
Date: 20 Jun 2025
Service Line / Portfolios: Engineering, AI & Data
Location:Kuala Lumpur, MY

REQUIREMENTS

If you are someone with:

• Tertiary qualification in a business, actuarial, finance or technology discipline
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution
• Minimum 6-8 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions
• Experience leading lending projects in banking or financial services.
• Strong project management skills, including oversight of technical teams and deliverables.
• Expertise in business process design, requirements gathering, and documentation for financial services operations.
• Excellent communication and presentation skills for stakeholder engagement, executive reporting, and vendor management.
• Ability to manage risks, timelines, and resources effectively in a client-focused environment.
• Proven experience leading complex lending projects, including loan origination and servicing systems.
• Experience with commercial lending processes, through project work or relevant business roles (e.g., Relationship Manager, product owner, or similar).
• Familiarity with general ledger (GL) principles as they relate to lending transactions and reconciliation.
• Knowledge of regulatory and compliance requirements relevant to lending, including consumer and commercial lending regulations.
• Experience with digital transformation and automation in lending processes.
• Exposure to major lending platforms such as FIS or Finastra.
• Change management and end-user training experience.
• Understanding of payment processing, AI, and risk management as they specifically relate to lending operations.
• Project management certifications such as PMP or PRINCE2.

WORK YOU’LL DO

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.
You will work alongside our clients to help them make decisions and implement solutions based on “Heart of the Business” issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Operating model transformation
• Digital enablement and platform implementation

You will support Deloitte and client’s business growth by:

• Lead the end-to-end delivery of lending projects, including process design and implementation of loan origination and loan servicing systems. You will manage both business and technical workstreams, providing direction to the technical lead, and serve as the primary point of accountability for project outcomes. This role requires strong project leadership, stakeholder management, and the ability to drive business transformation and operational excellence for clients in the financial services sector.
• Lead lending project delivery, ensuring alignment with client objectives and regulatory requirements.
• Oversee process design, requirements gathering, solution design, and integration of business and technical activities.
• Directly manage the technical lead and coordinate cross-functional project teams.
• Act as the main point of contact for client stakeholders, providing regular updates and managing expectations.
• Identify opportunities for business process improvement and innovation within client organizations.
• Manage vendor relationships and coordinate resources to meet project timelines and deliverables.
• Ensure compliance with relevant regulatory and industry standards throughout the project lifecycle

YOUR ROLE AS A LEADER

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities
• Collaborate effectively to build productive relationships and networks
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders
• Align your team to key objectives as well as set clear priorities and direction
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices

PLEASE NOTE THAT DELOITTE WILL NEVER REACH OUT TO YOU DIRECTLY VIA MESSAGING PLATFORMS TO OFFER YOU EMPLOYMENT OPPORTUNITIES OR REQUEST FOR MONEY OR YOUR PERSONAL INFORMATION. KINDLY APPLY FOR ROLES THAT YOU ARE INTERESTED IN VIA THIS OFFICIAL DELOITTE WEBSITE.

LI-CW

Requisition ID: 109143
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.