T2 Technical Support at ServIt

Kennesaw, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Microsoft Windows Server, Active Directory, IT Security, Microsoft Exchange, Network Management, VPN Protocols, Hardware Maintenance, Documentation, Communication, Intel Virtualization, Desktop Systems, Server Systems, LAN/WAN Appliances

Industry

IT Services and IT Consulting

Description

Description Job Summary: ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site. Key Responsibilities: Resolve complex technical issues escalated from Tier 1 support. Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances. Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies. Document solutions, communicate effectively with clients and teams, and follow established processes and procedures. Provide proactive customer service and maintain accountability through issue resolution. Travel locally to client sites as needed. Requirements Experience: 5+ years in IT support, with expertise in: Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services. Microsoft Windows Desktop OS (Windows XP-10) and patch management. IT security concepts, including NTFS permissions and Share permissions. Microsoft Exchange, Office365, and collaboration tools. Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki. Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals. Skills: Exceptional troubleshooting and customer service orientation. Strong understanding of business productivity applications (Microsoft Office, Office365, etc.). Experience in an MSP environment is a plus. Additional Information Local travel required; must have reliable personal transportation Drug- and alcohol-free workplace; non-smoking office and grounds Must pass a criminal background check, E-Verify citizenship check, and motor vehicle report prior to employment Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Responsibilities

Resolve complex technical issues escalated from Tier 1 support and maintain the uptime and integrity of customer environments. Support servers, desktops, and network hardware while documenting solutions and providing proactive customer service.