Table Games Department Training Manager at USPI

Alpine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Development, Onboarding, Dealer Training, Service Training, Compliance Training, Needs Analysis, Curriculum Development, Record Keeping, Facilitation, Material Preparation, Data Assessment, Procedural Review, Vbriefs Leadership, Guest Interaction, Policy Adherence

Industry

Description

GENERAL SUMMARY Responsible for comprehensive onboarding, skill and service training for Table Games, including dealer training for all games as well as game protection techniques and compliance . Develops, conducts and tracks training for all of the departments Team Members both new hires and existing. Determines training needs, prepares and updates materials, creates training schedules. All aspects of STYLE service training, compliance, and other areas as assigned. Acts as a liaison between Team Members and Leadership attending department meetings, leading Vbriefs and creating a welcoming and streamlined onboarding experience. CORE SCOPE OF POSITION * Onboarding of New Hires – Responsible for the development and facilitation of an effective onboarding experience for newly hired team members. * Create and implement a training process/checklist for new hires to learn Viejas specific Table Games rules and procedures. * STYLE Service Training – Facilitates department specific STYLE service training. * Compliance Training – Responsible for the coordination and facilitation of department specific compliance training. * If department uses Homework, quizzes, or tests to measure knowledge and retention, administering, updating, and grading these tools. * Performs needs analysis, compiling and assessing data, and conferring with management to determine the training needs within the department. * Work with Surveillance to identify reoccurring procedural deficiencies and incorporate the fixes into training material. * Track individual discipline logs to create focused training and follow up. * Develops course curriculum and implements new/revised training programs, seminars, and workshops. Selects or develops teaching aids, such as handouts, visual aids, demonstration models, and reference works. As needed, customizes materials for a gaming environment. * Maintains records of training activities and team members’ progress. * Create and operate a Table Games training school for internal candidates, so they may be able to transfer internally once able. * Performs weekly updates on training for management review. * Performs miscellaneous clerical functions and special projects as assigned. * Greets the Guest with a smile and works collaboratively with all Viejas Team Members to develop and maintain a positive relationship. * Responds to inquiries Team Members, and Guests referring more complex questions to the appropriate resource. * When on the casino floor, assists Guests. * Maintains knowledge of current marketing promotions and/or special events. * Attends and participates in meetings as required. * Ensures that work area is clean, safe, secure, and well maintained. * Follows company and departmental policies and standard operating procedures. * Complies with applicable governmental laws and regulations. * Establishes and maintains professional working relations with internal and external guests. * Develops and leads Vbriefs upon request. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members will display high level commitment to Customer Service through the consistent delivery of STYLE Service Standards established by Viejas Casino & Resort. INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. * Interacts with Team Members, subject matter experts, management, and department heads. SUPERVISION * Oversees training for new hires and any retraining for existing members of the team

Responsibilities

This role is responsible for developing and facilitating comprehensive training for Table Games staff, covering onboarding, skill development, service standards, and compliance for both new hires and existing team members. The manager will also create and track training materials, conduct needs analyses, and act as a liaison between team members and leadership.