Table Games Floor Supervisor at Angel Of The Winds Casino Resort

, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

35.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Table games supervision, Dealer management, Game protection, Guest service, Conflict resolution, Performance evaluation, Craps, Baccarat, Roulette, Blackjack, Regulatory compliance, Staff coaching

Industry

Gambling Facilities and Casinos

Description

Starting Wage: $35.00/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Greets and interacts with guests in a friendly, professional and attentive manner. Supervises assigned table games and dealers on shift. Responsible for dealer procedures, errors and fills during assigned shift. Responsible for tracking players and game protection. Corrects errors made by dealers on gaming tables. Coaches and counsels’ team when needed. Resolves guest complaints/disputes. Evaluates job performances of dealers. Maintains a current and working knowledge of each Table Game in order to ensure quality guest service. Ensures all promotions are implemented in accordance with gaming regulations and procedures. Correctly completes all required paperwork per company procedure. Ensures compliance with Tribal, State, Federal and NIGC regulations. Work nights, weekends, holidays and special events as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. Knowledge of Craps, Baccarat and Roulette is necessary, as is a working knowledge of Black Jack basic strategy. Associate degree from two-year college or university; and two years of casino supervisory experience; or equivalent combination of education and experience. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires the ability to stand for extended periods of time through the duration of the shift with repetitive movement through fingers, hands and arms. Occasional reaching. This is a 24 hour, 7 days a week work operation.

Responsibilities

Supervise table games and dealers to ensure smooth operations, game protection, and adherence to company and regulatory procedures. Provide exceptional guest service by resolving disputes and coaching team members to maintain high performance standards.