Table Games Supervisor at Chinook Winds Casino Resort

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

36.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Table games supervision, Gaming operations, Customer service, Team building, Conflict resolution, Staff management, Regulatory compliance, Multitasking, Communication skills, Problem solving, Decision making, Detail oriented, Personnel management, Gaming regulations

Industry

Gambling Facilities and Casinos

Description

Description Position Summary Responsible for the supervision of table games operations. Essential Functions Manages all aspects of daily operations for assigned gaming tables. Monitors any of the following types of games: Blackjack and variations, Craps, Roulette, Three Card Poker, Fortune Pai Gow, Bonus Let it Ride & Ultimate Texas Hold’em. Ensures that game operations are in compliance with Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations. Protects Chinook Winds assets. Determines that bets are in compliance with table limits. Makes payoffs and collections. Identifies and reports any irregularities in play to supervisors. Provides technical assistance to customers regarding Chinook Winds games such as how to play, rules, limits, etc. Performs all duties in accordance with Chinook Winds Casino Resort customer service standards. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Resolve customer complaints as needed. Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety. Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures. Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced. Develops and maintains a teamwork environment. Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved. Identifies & reports any irregular, unsafe or hazardous conditions. All other duties as assigned. Note: Can only monitor the games in which the Table Games Supervisor has current certification. Requirements Position Qualifications WORKERS IN THIS POSITION MUST BE 21 OR OLDER Competency Statements Customer Orientated- Ability to take care of the customers’ needs while following company procedures. Team Building- Ability to convince a group of people to work toward a goal. Detail Oriented- Ability to pay attention to the minute details of a project or task. Multitask- Ability to complete multiple tasks at one time. Communication Skills- Ability to communicate effectively with others verbally and in writing. Problem Solving – Ability to find a solution for or deal proactively with work-related problems. Management Skills - Ability to organize and direct oneself and effectively supervise others. Decision Making - Ability to make critical decisions while following company procedures. Education High School Diploma or GED. Experience Two years of experience in gaming operations. One year of supervisory experience; or 6 months as a Dual Rate Games Supervisor. Certificates & Licenses Must obtain a Siletz Tribal Gaming License Must obtain games certifications for all table games, excluding craps. Other Requirements Successful completion of basic strategy testing Must maintain a basic strategy score of -5 or better. Certification in craps preferred. Physical Demands Stand Constantly Walk Frequently Sit Not Applicable Handling/Fingering Constantly Reach Outward Constantly Reach Above Shoulder Occasionally Climb Not Applicable Crawl Occasionally Squat or Kneel Occasionally Bend Frequently Lift/Carry 10 lbs or less Frequently 11-20 lbs Frequently 21-50 lbs Occasionally 51-100 lbs Occasionally Over 100 lbs Not Applicable Push/Pull 12 lbs or less Frequently 13-25 lbs Occasionally 26-40 lbs Occasionally 41-100 lbs Occasionally Other Physical Requirements Vision: Near and Far Sense of Sound Work Environment Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Responsibilities

The Table Games Supervisor manages daily gaming operations, ensures compliance with tribal and state regulations, and protects casino assets. They also supervise staff performance, resolve customer complaints, and maintain high standards of customer service.