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TAC Advisor at Ford Motor Company

, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Technical Diagnosis, Product Concern Diagnosis, Strategic Thinking, Communication Skills, Adaptability, Attention To Detail, Case Analysis, Technical Support, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, IDS, FDRS, SWIS, Technical Writing

Industry

Motor Vehicle Manufacturing

Description

• High automotive technical knowledge and competent in product and process concern diagnosis. • Ability to understand the critical concern and logical approach. • Ford Information systems- PTS, GCQIS, GTAC, OWS, and Panda • Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and Microsoft Teams. • Ability to work under pressure in difficult environments and different time zone. • Management, better communication skills, strategic thinking, adaptability, and attention to detail. • Response Time: 60 Minutes. • Handle Time: 20 Minutes. • Dealer Sat: 96%. • Technical VOR: 7 Days At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

Responsibilities

The TAC Advisor reviews and responds to dealership technical queries to minimize vehicle downtime and improve service quality. They analyze 'Not Fixed Right First Time' cases and provide critical data to Service Engineering and Technical Training teams.