Tactical Tailor Customer Service, and Shipping and Receiving Clerk
Summary:
The Tactical Tailor Customer Service, and Shipping and Receiving Clerk assist customers by addressing inquiries, resolving complaints, and providing information about products or service is a vital part of the shipping team, as well as ensure that Tactical Tailor products are accounted for and shipped to customers accurately and in an acceptable time frame.
Typical Responsibilities:

General:

• Respond to customer inquiries via phone, email, chat, or in-person, addressing concerns or questions promptly.
• Resolve complaints, process orders, returns, or exchanges, and provide product/service information.
• Maintain accurate customer records and update account information in CRM systems.
• Collaborate with team members or other departments to escalate and resolve complex issues.
• Ensure customer satisfaction by delivering professional, courteous, and efficient service.
• Identify opportunities to upsell or cross-sell products/services when appropriate.
• Follow company policies, procedures, and brand standards.
• Pick, pack, and label orders based on customer requirements and shipping documents.
• Verify order accuracy by cross-checking items against packing lists or invoices.
• Prepare shipping documents, such as bills of lading, labels, and customs forms for domestic or international shipments.
• Load and unload trucks, ensuring proper handling of goods to prevent damage.
• Operate warehouse equipment, such as forklifts, pallet jacks, or hand trucks, following safety protocols.
• Maintain inventory accuracy by conducting cycle counts and reporting discrepancies.
• Keep the warehouse clean, organized, and compliant with safety standards.
• Assist with receiving incoming shipments, inspecting goods, and storing them in designated areas.
• Collaborate with team members and supervisors to meet daily shipping goals and deadlines.
• Support other warehouse tasks or departments as needed.

Qualifications:

• Able to lift 50lb boxes and reach overhead
• Physically able to walk, stand, and lift for long periods of time
• Prior warehouse knowledge a plus
• Knowledgeable with Microsoft suite and ability to learn new software programs
• Ability to analyze issues and provide quick, effective solutions.
• Active listening and understanding to address customer needs with care.
• Remaining calm and professional, especially with frustrated or difficult customers.

Key Skills:

• Proactive and resourceful relevant to performing job task, forward focused, not reactive
• Managing multiple customer interactions or tasks efficiently under pressure.
• Must be able to multi-task (work on multiple projects simultaneously). Able to switch from project to project without losing accuracy or efficiency
• Must be flexible and a self-starter. Able to deal with changing due dates and priorities
• Enthusiasm
• Be able to voice opinions and receive criticism in a constructive and professional manner
• Organizational skills
• Results driven
• Communicate effectively both verbally and in writing

Job Type: Full-time
Pay: $16.00 - $20.00 per hour

Language:

• English (Required)

Ability to Commute:

• Kellogg, ID 83837 (Required)

Work Location: In perso

Please refer the Job description for details