TAG Coordinator
Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 450 employees throughout the United States and offices in Europe.
Are you passionate about creating streamlined systems and delivering outstanding client service? As a TAG Coordinator, you’ll be the face of Olberding Brand Family at our client’s site, playing a key role in the rollout and support of TAG (Tool for Artwork Graphism) a global solution designed to manage artwork routings.
In this role, you’ll collaborate with teams across departments and regions, help users navigate new features, troubleshoot issues, and support smooth deployment. You’ll work alongside the TAG Lead and support both our internal team and the client to ensure the project stays on track and users are empowered to succeed.

QUALIFICATIONS INCLUDE:

• Strong project management and system support experience
• Solid understanding of packaging workflows and brand processes
• Excellent communication and relationship-building skills
• Confident giving and receiving constructive feedback
• Service-first mindset with a focus on client success
• Thrives under pressure with a collaborative attitude
• Detail-oriented, proactive, and always looking for ways to improve
• Bachelor’s degree or equivalent experience in Business, Graphic Arts, Marketing, Advertising, or related field
• 3–4 years of experience in project management, customer service, or packaging graphics

• Lead onboarding and ongoing training for users across Marketing, Creative, C&A, Plants, Agencies, Countries, and Suppliers
• Offer guidance to new hires (DMI and C&A newcomers) as well as agencies and suppliers
• Provide daily user support, clarify functionalities, identify bugs, and host screen-sharing sessions when needed
• Host supplemental trainings and regular meetings with stakeholders to keep everyone up to speed
• Lead onboarding and ongoing training for users across Marketing, Creative, C&A, Plants, Agencies, Countries, and Suppliers
• Offer guidance to new hires (DMI and C&A newcomers) as well as agencies and suppliers
• Provide daily user support, clarify functionalities, identify bugs, and host screen-sharing sessions when needed
• Handle day-to-day questions, often solved by sharing best practices, quick tips, or pointing to helpful documentation
• Coordinate incident resolution with SGS TAG Support
• Run weekly Office Hours for Marketing users and bi-weekly feedback sessions with APMs
• Validate and process new user access requests for Go Live
• Maintain up-to-date user lists and training logs
• Test and evaluate new monthly software releases
• Support data quality tracking in Power BI / KPI dashboards
• Gather U.S. change requests and align with the product roadmap
• Coordinate U.S.-based incidents and follow up with TAG support teams