* EDUCATION:

Bachelor’s degree in Business Administration, Supply Chain Management, International Trade, or a related field.

* EXPERIENCE:

o Minimum 2–4 years of experience in customer service, logistics coordination, or
export/import operations.
o Prior experience working with freight forwarders, SGS, and export documentation is highly preferred.

o Experience in handling customer complaints, documentation, and post-sales support is essential.

• Skills & Competencies:

o Strong organizational and multitasking skills.
o Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP and systems is a plus.
o Excellent communication and interpersonal skills to liaise with internal teams and external stakeholders.
o Attention to detail with a proactive and solution-oriented mindset.
o Ability to work under pressure and meet tight deadlines.

• Act as the primary point of contact for all post-sales customer inquiries, ensuring prompt

and effective communication.

• Maintain and regularly update the Export Tracker for all outbound shipments.
• Share the daily Export Tracker report by 9:00 AM, Monday to Saturday, with same-day

updates when necessary.

• Coordinate between the Import, Export, and Sales teams to streamline communication

and support cross-functional tasks.

• Foster and maintain strong relationships with third-party vendors to ensure efficient

service and support.

• Collaborate with freight forwarders for Bill of Lading (BL) draft reviews, confirmations,

and Telex releases.

• Liaise with SGS for documentation processing and draft confirmations.
• Coordinate with customers on SGS checks, IDF acquisition, blank invoice submission, and document approvals.
• Handle and resolve customer complaints efficiently by coordinating with relevant departments.
• Maintain detailed reports on customer-reported discrepancies, shortages, and damages.
• Regularly update the Client Master Database to ensure accuracy of customer information.
• Track and manage customer claims, ensuring timely resolution and documentation.
• Undertake additional responsibilities as delegated by the Reporting Officer, in alignment

with departmental goals and priorities
Job Type: Full-time
Pay: AED4,500.00 - AED5,500.00 per month

Application Question(s):

• Do you have jabel ali Freezone experience?

Yes or no

• Are you available to join immediately?
• Willing to travel to Jabal Ali freezone?
• Do you know the import and export documentation with JAFZA ?