TALENT ACQUISITION ADMINISTRATOR – 12-MONTH MATERNITY COVER

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
The Talent Acquisition Administrator is a standalone role responsible for providing administrative support to the Talent Acquisition function. This position manages the central recruitment inbox, handling over 15,000 queries annually, and serves as the first point of contact for recruitment-related enquiries. The role requires a high level of pace, accuracy, and attention to detail to ensure timely and effective responses.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

As a Talent Acquisition Administrator, your responsibilities will include:

• Ensure strict adherence to relevant SLAs when answering queries in the recruitment inbox
• Categorise incoming emails correctly
• Respond to queries prompt and professionally
• Forward relevant emails to the relevant teams or recruitment partners
• Manage complaints or escalations with urgency and confidentiality
• Liaise with 3rd parties to gather additional information
• Talent Acquisition weekly reporting
• Audit the Recruitment system to ensure accurate information