Talent Acquisition Advisor - AMEA Central Operations at Mondelēz International

Mumbai City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Knowledge, Training Skills, Critical Thinking, Problem Solving, Communication, Customer Service, Technical Know How

Industry

Food and Beverage Manufacturing

Description

Job Description Key user for AMEA region - Maintain and improve team capabilities whilst creating an engaging and safe space to support and encourage continuous learning for teams. Provide timely and effective tier one triage, ongoing communication, change management and overall support for designated processes and technologies. Ensure regular training/upskilling for current employees and new hires is completed in line with global and local processes (SOP/SSD) to enable the effective use of our technologies in the AMEA region. KEY JOB RESPONSIBILITIES Provide effective first point of contact technical triage support and ensure that technical knowledge is effectively cascaded within the team. Training: Complete 100% of systems & process trainings (live or recorded) and share knowledge in team meetings. Update local materials as needed. Create good news/ tips and tricks/ success stories to be shared regionally/ globally New Hire Training: Train new hires on process and technology within the first few weeks as part of their onboarding passport. Key User Huddles attendance: Attend huddles regularly and share updates with the BU TA team timely. Issue Resolution: Independently resolve user questions before escalating. Share solutions/best practices within 48 hours. Request SOP/training updates as needed. Escalation: If unable to resolve, immediately raise a defect case or ask during KU huddles. Track progress and communicate resolution to the user. BU Knowledge Validation: Conduct quarterly training sessions on system functionalities, ensure training effectiveness through conducting post training surveys and gathering feedback/ opportunities for improvement Adoption: Review monthly adoption data and support BU lead in improving/maintaining adoption in line with KPIs Partner with the appropriate team to request, advocate and implement required Change Requests/Defect resolution as appropriate for designated BU to drive continuous improvement. Change Requests: All Key User-submitted Change Requests include clear requirements, business case, and BU Lead approval. Lead and Advocate: Key Users should be actively present and advocate for high business impact defect/change requests during KU huddles/ TA Governance Calls Testers: Key Users participate in UAT (testing) before change is implemented (MTP) to provide their confirmation that the changes are working as expected. KU may also be requested to support testing of defect in some instances. Training and Communication: Communicate and train the delivery of a CR or the fix of the defect. the impacted TA team impacted Support in TA controls and compliance Quarterly Audit AMEA Calls to monitor timely completion of new-hire background checks and drive continuous compliance. Controlled review of exceptions and escalations in regional governance forums. Continuous awareness and learning through ongoing SOP refreshers Adherence to streamlined SOP controls, supported by consistent monitoring and KPI-driven accountability. We are looking for someone skilled at: Figuring out the processes necessary to get things done. Knows how to organize people and activities. Understands how to separate and combine tasks into efficient work flows. Can see opportunities for synergy and integration. Can simplify complex processes. Gets more out of fewer resources. Knows what to measure and how to measure it. Can see opportunities for process improvement and reengineering. Good Process knowledge, Training Skills, Critical Thinking/problem solving, Communication, Customer Service, Technical know how skills Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Talent Management Human Resources At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!

Responsibilities

The Talent Acquisition Advisor will provide tier one triage support and ensure effective training for employees in the AMEA region. They will also be responsible for issue resolution, conducting training sessions, and advocating for change requests.