WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

QUALIFICATIONS

Essential

• College degree.
• 5 years’ experience in Human Resources, preferably in a 4 or 5 star hotel with 200 employees.
• Computer literacy.
• Fluency in English both verbally and non-verbally.
• Ability to:
• perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
• enforce hotel’s standards, policies and procedures with hotel staff.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work without direct supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• Knowledge of Forbes 5 Star Standards
• Knowledge of Leading Hotels of the World and Leading Quality Assurance Standards
• Knowledge of AAA 5 Diamond Standards
• Fluency in a foreign language, preferably Spanish.
• Previous guest relations and hotel operations training.
• Previous experience in hospitality industry, preferably a 4 or 5 star hotel.

• Certified notary public.Certification in CPR.

ESSENTIAL JOB FUNCTIONS

Includes, but is not limited to the following:

• Design and execute recruiting strategies
• Oversee all stages of candidate experience (including application, interviews, communication and reference checks)
• Requisition processing, posting positions, setting up interviews with the relevant departments
• Partner with Department Heads to forecast hiring needs based on business growth plans
• Build talent pipelines for current and future job openings
• Lead all sourcing strategies
• Manage our external partnerships with colleges, and job boards
• Assess recruiting tools
• Streamline recruiting process for increased efficiency and effectiveness
• Always meet or exceed recruiting metrics set out
• Ensure the consistent hiring of top talent
• Communicate new initiatives, information, and directives to all team members
• Create innovative sourcing strategies while providing an exceptional candidate experience
• Actively lead the recruiting and hiring efforts
• Recommend and support employee transitions
• Participate in, and host recruitment events to drive awareness of our company
• Develop a network of potential future hires (e.g. past applicants and referred candidates)
• Measure key recruitment metrics, like source of hire and time-to-hire
• Actively engage in recruitment sources such as LinkedIn, Indeed, HCareers, other popular website, current employees, industry colleagues, associations, universities, etc.
• Identify and use outside recruiting sources.
• Place ads for job openings.
• Maintain employment portal on Acqualina website.
• Interview all applicants including management positions and submit recommendations.
• Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.
• Prepare skill tests and interview guidelines to ensure candidates are qualified for positions.
• Maintain complete knowledge of operational procedures and policies. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve employee complaints, ensuring employee satisfaction.
• Participate in Department Pre-shift Meetings; and other Committee Meetings as needed.
• Audit job descriptions to ensure each employee has signed off on their duties. Follow up on assignments and special projects given by the VP, People and Culture.
• Network with local peers, establishing positive public relations. Attend association meetings and functions.
• Accept additional responsibilities as needed.

Please refer the Job description for details