Talent Acquisition Officer - Language Team - QCPAN at VXI Global Solutions

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training facilitation, Classroom management, Coaching, Candidate screening, Assessment administration, Language assessment, Performance evaluation, Microsoft Office, Communication skills, Organizational skills, Adult learning principles, Recruitment operations, Data tracking, Reporting

Industry

Outsourcing and Offshoring Consulting

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Talent Acquisition – Language Team Officer / Supervisor Job Summary The Talent Acquisition Language Team Officer plays a critical role in the planning, delivery, and oversight of training initiatives that support hiring programs within the Talent Acquisition Department. This role is primarily responsible for facilitating training, monitoring participant progress, and ensuring successful conversion of trainees into qualified hires. The position also supports recruitment operations through candidate screening, assessment administration, and coordination with operations teams. The Officer ensures that training programs meet organizational standards by developing learning materials, evaluating participant performance, and maintaining program tracking systems to achieve conversion and yield targets. Duties and Responsibilities Training and Program Oversight Deliver training programs covering Talent Acquisition projects, including both soft skills and technical competencies, to small and large groups. Monitor, coach, and supervise participants throughout the training period until successful conversion to employment. Conduct language assessments and coaching to support participant development and readiness. Develop, update, and maintain training materials, modules, and supporting documentation. Evaluate participant and class performance using established metrics and assessment tools. Track and ensure achievement of conversion, yield, and training performance targets. Provide feedback and coaching to participants to support continuous improvement and readiness for operational roles. Recruitment Support Conduct initial or preliminary interviews for candidates applying to open positions. Administer and facilitate assessments related to the hiring process, including language assessments where applicable. Coordinate with Operations and other relevant departments regarding candidate progression, interviews, and final hiring decisions. Maintain and update recruitment trackers, reports, and databases related to training and hiring activities. Administrative and Team Support Maintain accurate documentation and records of training sessions, participant performance, and program outcomes. Assist in monitoring training program effectiveness and recommending improvements. Perform other related duties and assignments as required or as assigned by the supervisor or manager. Knowledge, Skills, and Abilities Required Strong oral and written communication skills. Proficiency in Microsoft Office applications. Demonstrated ability in classroom leadership, classroom management, and training facilitation. Strong organizational, coaching, and participant evaluation skills. Preferred Bachelor’s degree in any field. At least 6 months of experience in training, facilitation, or coaching. Understanding of adult learning principles and training methodologies. Knowledge of general recruitment processes and language assessment practices. Internal Application Requirements At least 1 year tenure in the current department or program. Must be a regular employee. At least 6 months tenure in the current position. No active behavioral or disciplinary cases. Consistently meeting KPI targets for the past 6 months. Special Requirements Must be amenable to a flexible work schedule. Must be open to both onsite and work-from-home arrangements. May be required to work night shifts and/or weekends. Occasional travel between company sites may be required. Must demonstrate and uphold the highest standards of ethical and professional conduct. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The Talent Acquisition Language Team Officer is responsible for facilitating training programs, monitoring participant progress, and ensuring successful conversion into qualified hires. Additionally, the role supports recruitment operations through candidate screening, assessment administration, and coordination with internal departments.