KEY ACCOUNTABILITIES

• Achieve all SLA and KPI targets, including source mix, time to hire, and CSAT scores, ensuring 100% data integrity across all reporting and tracking in ATS and CRM systems.
• Maintain strong hiring manager satisfaction through positive feedback and ensure recruitment services meet contractual obligations and client SLAs.
• Act as a role model for data and digital process utilisation (including AMS where applicable), proactively managing accurate candidate status and requisition updates in all relevant systems.
• Identify opportunities for continuous improvement and share potential upsell opportunities, while ensuring strict compliance with relevant legislation and proactively tracking compliance risks.
• Execute comprehensive candidate sourcing and attraction plans, proactively engaging talent from internal ATS/CRM and alumni pools.
• Lead hiring strategy meetings to develop robust recruitment plans with hiring managers, leveraging data-led insights, historical trends, and market analysis.
• Review CVs and conduct thorough, compliant candidate screenings, presenting quality shortlists and coaching hiring managers through selection and interviews.
• Deliver an exceptional candidate experience from initial contact through to start date, drive critical hiring decisions, and expertly manage the offer process.
• Build talent pipelines for future hiring needs by proactively pooling qualified candidates.
• Proactively address stakeholder issues and share insights to enhance recruitment delivery.
• Build and maintain trusted relationships with client hiring managers, and collaborate seamlessly with internal teams (Talent Sourcing, Insights, Talent Attraction, and Administration) to ensure a smooth client and candidate experience.

MUST HAVES

• Industry Knowledge: Relevant industry knowledge in Financial Services or Professional Business Services in specific geographies or sectors.
• Experience in hiring specialist roles within Financial / PBS Services such as Tax, Legal or Audit
• Experience in using MS Office
• Strong stakeholder engagement / management skills
• Demonstrates strong accountability by following processes, ensuring data integrity, maintaining quality and accuracy, and making effective data-led decisions with excellent attention to detail.
• Builds rapport, effectively manages expectations, and partners successfully with diverse stakeholders.
• Collaborates seamlessly with colleagues to achieve shared goals.
• Communicates effectively and influences outcomes through clear, persuasive messaging.
• Excels at prioritization, manages capacity efficiently, and consistently tracks performance to achieve targets.
• Acts proactively with perseverance to overcome challenges and achieve objectives.
• Possesses a growth mindset, consistently seeking to learn and develop.
• Considers the financial impact and broader implications of decisions.

Are you passionate about connecting top talent with exciting opportunities?
As an end-to-end Talent Acquisition Specialist, you’ll be a vital partner in helping our clients achieve their hiring goals.
You’ll support client hiring managers in filling vacancies to target start dates, consistently meeting all quality thresholds, SLAs, and KPIs. You’ll deliver exceptional recruitment services, acting as the custodian of both candidate quality and the hiring manager experience.
A key part of your role will involve using data-led sourcing insights to craft the best hiring strategy for each requisition. This means leveraging data, historic hiring trends, and market analysis to identify and attract the best talent available in the market. If you’re a results-driven recruiter with a knack for strategic sourcing, we want to hear from you!