We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Talent Compass Associate is an experienced member of the Talent Operations team and primarily responsible for resolving complex employee and owner/leaders’ inquiries pertaining to global total rewards and employment policies across multiple countries.

KNOWLEDGE MANAGEMENT

• 
  Develop documentation and standardized canned responses creating clear, concise replies to ensure consistency.

MINIMUM REQUIREMENTS AND EXPERIENCE

• 2-4 years of HR experience working as an HR Generalist or within an HR Department.

• Associate or bachelor’s degree in human resources or related degree and/or minimum of 2-4 years of equivalent experience

• PHR/SPHR preferred.
• Proficiency in navigating difficult conversations with employees and owners, both verbally and non-verbally.
• Previous experience in customer service.
• Proven ability to solve problems and resolve issues effectively.
• Strong knowledge of employee benefit programs and HR policies.
• Current working knowledge of federal, state, and local regulations/laws, as well as firm policies.
• Skilled in listening and asking probing questions to understand client needs and concerns.
• Empathy in understanding and relating to employee/owner situations and perspectives.
• Technical acumen in understanding the technical aspects of HR, including firm tools and resources.
• Strong people skills for building and maintaining an internal network of relationships.
• Excellent organizational skills with a strong ability to follow up.
• Critical thinking and problem-solving abilities.
• Effective collaboration skills for working well with others and across teams.
• Commitment to continuous learning and seeking feedback for improvement and growth.
• Ability to handle unfamiliar situations effectively and navigate the unknown.

PREFERRED EXPERIENCE

• Working knowledge of Workday, ServiceNow or another case management system.

• Previous professional service industry experience.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook) required.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $57,200 - $94,600
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance

• Regularly monitor progress, address any issues promptly, and communicate updates to stakeholders to ensure successful project completion