JOB DETAILS

Responsible to
Talent, Culture & Inclusion Consultant
Location
Kedleston Road, Derby Campus
Closing date
Wednesday 23 July 2025
Salary
£25,698 to £26,875 (for exceptional performers, there is scope for further progression up to £30,907 per annum)
Job grade

INTERVIEWS WILL TAKE PLACE ONSITE, ON 4TH AUGUST 2025.

About You
This role would suit someone with administrative experience who can manage multiple priorities accurately and with attention to detail. You’ll be highly IT literate, confident in Microsoft Office, and experienced in coordinating projects or events. Excellent communication skills and a customer-focused approach are essential, along with a proactive and methodical working style.
As the main contact for the University’s central staff development programme, you’ll have the technical ability to improve systems and processes. Experience in a busy, customer-facing administrative role and strong organisational skills will help you succeed.

Principal accountabilities

• Organise, administer and co-ordinate multiple development events at a time, including ongoing programme of workshops, large conferences and our regular induction events alongside day-to-day administration duties covering aspects such as booking hospitality, car parking, registers, minute taking at meetings and committees etc.
• Providing a high-quality customer service to both internal and external customers and colleagues, handling enquiries and responding to requests in line with timescales agreed, via telephone, email or in person. The focal point of contact for the University central staff development programme, MyLearning and the L&D function of MyHub.
• Provide complete administrative support for TCI team project work, which includes seeking, researching and interpreting key data, generating reports, managing communication and producing project timelines (e.g. Engagement campaigns, Central Induction, Staff Excellence Awards).
• Develop effective working relationships with external and internal facilitators, ensuring up-to-date information is obtained and processed in line with Financial Regulations.
• Take an active role in the effective operation and maintenance of office procedures, systems and records, liaising with colleagues, managers and customers, as appropriate. Constantly seeking improvements to processes and procedures and looking for opportunities to learn, develop and share knowledge.
• Support and co-ordinate for TCI initiatives, networks and committees e.g. Change Champion, EDI networks, Derby Leader, Talent programmes.
• Take a proactive role in developing the HR intranet site. Maintain, review and update information held on the intranet site and HR system (iTrent) and MyLearning.
• Maintain accurate staff development records, analyse data and produce reports for overall participation, satisfaction, etc.
• Following the financial regulations to raise purchase requisitions, track orders and invoices ensuring effective and accurate records to be able to provide a full picture of TCI spend against budget.
• Maintain a highly professional and people centred approach, including role modelling the University’s values & behaviours.
• Provide support for the administration of e-learning.
• Where required provide administrative support to other teams, as appropriate.

Person specification

QUALIFICATIONS

• A Levels or equivalent Maths and English
• IT related qualification up to Level 3 (or relevant demonstrable experience)

EXPERIENCE

• IT literate - i.e., can use key functions on all core/intermediate Microsoft packages to a high standard, Excel, Outlook, Word and PowerPoint
• Experience of working in a busy customer service environment
• Demonstratable administrative/office experience

SKILLS, KNOWLEDGE AND ABILITIES

• Ability to consistently demonstrate a strong customer service ethos
• Ability to handle competing demands within a fast-paced, dynamic workplace
• Ability to consistently produce accurate written communication that is well structured
• Excellent communication skills both written and verbal
• Ability to work in a team and on own
• Accuracy and attention to detail
• Problem solving skills

BUSINESS REQUIREMENTS

• Willingness to work flexibly and be responsive to business needs and customer expectations (will require some early morning work)
• Willing to travel to other sites
• Willingness to provide support at University events from time to time e.g., Graduation, Clearing and Open Days, (some of these events occur outside of normal working hours, such as evenings and weekends)

Benefits

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

Find out more about rewards and benefitsFind out more about rewards and benefits
Key contact
For further information and informal enquiries regarding the role, please contact Julie Thompson, Talent, Culture and Inclusion Consultant via J.thompson@derby.ac.uk or Lindsey Payne, Talent, Culture and Inclusion Consultant via L.Payne@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.
Important information

• Organise, administer and co-ordinate multiple development events at a time, including ongoing programme of workshops, large conferences and our regular induction events alongside day-to-day administration duties covering aspects such as booking hospitality, car parking, registers, minute taking at meetings and committees etc.
• Providing a high-quality customer service to both internal and external customers and colleagues, handling enquiries and responding to requests in line with timescales agreed, via telephone, email or in person. The focal point of contact for the University central staff development programme, MyLearning and the L&D function of MyHub.
• Provide complete administrative support for TCI team project work, which includes seeking, researching and interpreting key data, generating reports, managing communication and producing project timelines (e.g. Engagement campaigns, Central Induction, Staff Excellence Awards).
• Develop effective working relationships with external and internal facilitators, ensuring up-to-date information is obtained and processed in line with Financial Regulations.
• Take an active role in the effective operation and maintenance of office procedures, systems and records, liaising with colleagues, managers and customers, as appropriate. Constantly seeking improvements to processes and procedures and looking for opportunities to learn, develop and share knowledge.
• Support and co-ordinate for TCI initiatives, networks and committees e.g. Change Champion, EDI networks, Derby Leader, Talent programmes.
• Take a proactive role in developing the HR intranet site. Maintain, review and update information held on the intranet site and HR system (iTrent) and MyLearning.
• Maintain accurate staff development records, analyse data and produce reports for overall participation, satisfaction, etc.
• Following the financial regulations to raise purchase requisitions, track orders and invoices ensuring effective and accurate records to be able to provide a full picture of TCI spend against budget.
• Maintain a highly professional and people centred approach, including role modelling the University’s values & behaviours.
• Provide support for the administration of e-learning.
• Where required provide administrative support to other teams, as appropriate