Talent Development Specialist at Credit Union of Southern California

Anaheim, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

40.37

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Methods, Curriculum Development, Instructional Design, MS Office, Communication Skills, Presentation Skills, Organization Skills, Teaching Skills, Facilitation, Content Development, Testing Procedures, Evaluation Procedures, Measurement Procedures, Service Skills, Operational Skills

Industry

Financial Services

Description

Description We are hiring a Talent Development Specialist who will develops, facilitate, and maintain CU SoCal’s team member training programs using a variety of effective training methods. Business Hours: Monday to Friday, 8:30 a.m. - 5:30 p.m.* *Based upon business needs, our positions may require working flexible hours, including evenings and weekends. This position is based in Anaheim Hills, CA, with a hybrid-remote schedule. The minimum on-site requirement is two days per week, though the role will likely require additional in-office days or working out of the La Habra, CA branch, depending on business needs. Why Work at CU SoCal? CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other! CU SoCal is a Gallup Exceptional Workplace Award Recipient In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement! The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today! Requirements Minimum Qualifications High School Diploma or equivalent. 2+ years of experience as a Talent Development Coordinator or similar role. 1+ years of experience developing curriculum for other trainers. Demonstrated track record of applying a variety of training methods and modalities. Preferred Qualifications Bachelor’s degree in Instructional Design, Organizational Development, or related field. Certification from Association for Talent Development or related professional association. Skills and Abilities Proficient in all applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, SharePoint, etc.). Demonstrated track record of training experience. Demonstrated track record of developing training curriculum. Excellent oral and written communication skills. Professional presentation, organization, and teaching skills. Essential Responsibilities Facilitates and trains new and existing team members to enhance their service and operational skills, phone etiquette, sales techniques, new and existing account transactions, rules and regulations, and policies and procedures, utilizing a variety of effective training methods and modalities. Develops and maintains course content, audio/visual aids, test criteria, handouts, learning aids, training manuals, reference library, multimedia visual aids, and other educational materials, in compliance with policies and procedures. Adheres to established instructional package templates for all learning modalities. Adheres to established training and instructional design procedures. Adheres to established testing, evaluation, and measurement procedures and tools for development and training programs. Provides feedback on the effectiveness and creativity of training programs, materials, methods, and content. Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy. Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed. Additional duties and responsibilities, as assigned. We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data. Pay Scale: Min. $27.12 / Mid. $34.31 / Max. $40.37 an hour *Actual compensation will be based on geographical location, work experience, education, and/or skill level. CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice. We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.

Responsibilities

The specialist will facilitate and train team members on service, operational skills, sales techniques, and compliance using various effective training methods. They are responsible for developing and maintaining all course content, educational materials, and adherence to established instructional design and testing procedures.