Talent & Operations Manager, Enrichment Products at Crimson Education

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Talent acquisition, Recruitment, Workforce planning, Stakeholder management, Operational rigor, Sourcing, Process improvement, Onboarding, Data reporting, Relationship management, Project management, Cross-functional coordination, Pipeline management, Compliance, Strategic planning, Leadership

Industry

Education Management

Description

Our Mission Crimson Education is a global EdTech company helping students unlock their full potential and gain admission to the world’s top universities. Through expert mentorship, individualized strategy, and project-based learning, we develop the skills and experiences elite colleges want to see. Our Enrichment products sit at the heart of that mission by matching students with world-class mentors, tutors, and subject experts. Position Overview As Talent Operations Manager for Enrichment Products, you will own end-to-end talent acquisition and talent operations for Crimson’s Enrichment team. This is a hands-on leadership role combining strategic workforce planning with day-to-day execution across multiple products and global markets. You will build and maintain a high-quality, globally distributed pool of mentors/tutors/consultants, ensuring coverage for core subjects and urgent niche needs, including Premier/VVIP-level experts. You will also own critical enabling processes that directly impact delivery quality: contracts, onboarding completion, compliance workflows, pipeline hygiene, and cross-product coordination, and partner with Product GMs, Ops Heads, and the central People team to scale sustainably. This is a full-time position, either fully remote or based in one of Crimson's offices worldwide. Key Responsibilities Cross-Product Recruitment Leadership Own the global recruitment roadmap across Enrichment products, balancing BAU pipeline management with hiring sprints for urgent gaps. Run quarterly/monthly forecasting with Product GMs/Ops leads; translate demand into hiring plans by subject, region, language, and seniority. Standardize job descriptions, role requirements, outreach assets, and interview scorecards across products. Manage full-cycle recruiting, including high-volume tutor pipelines and niche expert roles. Drive an escalation model: define what can be handled by recruiters vs what requires senior approval (rates, rejections, exceptions). Premier Hiring Personally lead sourcing and closing for Premier/VVIP mentor requests (e.g., rare disciplines, senior academics, licensed professionals). Build proactive benches for historically hard-to-fill domains. Protect conversion by ensuring fast response times and tight coordination with sales/ops on premium candidates. Operational Ownership Oversee contracts (generation, edits, exception handling) and ensure clear handoffs to signature and activation. Oversee account setup, systems access (where applicable) and ensure mentors complete all onboarding steps. Own onboarding completion tracking and follow-up loops Maintain pipeline hygiene and reporting: trackers/ATS are accurate, stages current, next steps assigned, and stakeholders updated. Stakeholder Management & Cross-Functional Coordination Partner closely with Product GMs, Operations Heads, and other teams to clarify role specifications and prioritize urgent requests. Run recurring alignment cadences (weekly hiring calls where needed) and manage expectations when requirements are constrained. Collaborate with the People/Legal teams to improve workflows and maintain compliance (e.g., background/criminal check SOP alignment, contractor requirements). Systems, Process, and Quality Improvement Own and continuously improve the recruiting tech stack and process (ATS/trackers, sourcing tooling, templates, reporting). Implement scalable onboarding and cross-product consistency (unified onboarding standards, checklists, training expectations). Build lightweight QA loops: mentor utilization visibility, repeat-gap prevention, and feedback into sourcing/requirements. Skills & Experience You’ll Need 3+ years in recruitment/talent acquisition OR demonstrated success in high-volume outreach, relationship management, and talent matching Demonstrated success hiring across time zones; comfort sourcing senior experts (academia, industry, licensed professionals) Strong stakeholder management: ability to clarify requirements, push back professionally, and drive decisions quickly. Excellent operational rigor: process ownership, tracker hygiene, and reporting discipline. Strong sourcing capability and ability to run structured outreach sprints. Highly organized, calm under pressure, and able to prioritize across many concurrent pipelines. What Success Looks Like No critical mentor shortages across products, including premium/Premier requests. Time-to-fill and time-to-shortlist targets consistently met for BAU and urgent roles. Onboarding completion rate improves; fewer “hired but not activated” mentors. Quality bar maintained: high stakeholder satisfaction, strong student outcomes, low mismatch rates. Recruiting team runs with strong hygiene: clear dashboards, accurate trackers, predictable throughput. Product leaders view Recruitment as a strategic partner that prevents problems, not a reactive service desk. Nice to Have Experience in education, tutoring, mentoring marketplaces, or expert networks. Experience building scalable recruiting operations. Comfort with basic analytics..

Responsibilities

The Talent & Operations Manager will own end-to-end talent acquisition and operations for the Enrichment team, including global workforce planning and recruitment execution. They will manage mentor pipelines, oversee onboarding processes, and collaborate with cross-functional leaders to ensure high-quality service delivery.