Job Ref: CAM2541
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £30,000 per annum plus competitive company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: Mostly working across office hours although evening and weekend training delivery will also be required from time to time.
Hours per week: Full time, 5 days and flexible.
Posted date: 11/06/2025
Closing date: 13/07/2025

JOIN THE PEOPLE BEHIND OUR PEOPLE

We have an exciting opportunity for a Talent Service Excellence Trainer to join our Learning Development team and play a key role in shaping the future of our resort’s frontline teams.
Though just a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set within 400 acres of stunning Scottish countryside on the banks of Loch Lomond, our 5-star resort is home to a world-class spa with rooftop infinity pool, an 18-hole championship golf course, luxurious accommodation, exceptional dining experiences, a private marina, and a wide range of outdoor activities.
Whether it’s a romantic wedding, a corporate retreat, or a relaxing getaway, Cameron House offers unforgettable experiences—and it all starts with our people.
Now, we’re looking for someone who can help us deliver those experiences by developing and supporting the people who make them happen.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

ESSENTIAL SKILLS EXPERIENCE:

• Proven experience in delivering engaging, practical training across diverse teams
• Experience creating and designing impactful training programmes and materials
• Strong facilitation, coaching, and communication skills—comfortable leading both large group sessions and small on-the-job training
• Understanding of the full training cycle and how to effectively transfer learning
• Ability to build strong working relationships across all levels, with a flexible and collaborative approach
• Excellent organisational skills and attention to detail
• Experience training teams in guest service or customer-facing role.
• Confident using digital tools and learning platforms (e.g., FLOW LMS)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• UK Driving LicenceDESIRABLE:
• Work-based assessor qualification or Certificate in Training Practice
• Knowledge of hospitality operations (especially front office or guest experience)
• Knowledge of apprenticeships and work-based learning
• Personal Licence Holder

Reporting to the Head of Learning Development, the Talent Service Excellence Trainer will be responsible for delivering engaging, practical training across all operational departments. You’ll champion the first 90 days of the employee journey, ensuring new team members are welcomed, supported, and set up for success. You’ll also help embed our Clan Culture into daily operations and ensure service delivery aligns with our LQA standards.
We’re looking for a passionate and experienced trainer—someone who thrives on helping others grow and succeed. Whether your background is in hospitality, retail, education, or another fast-paced, people-focused industry, what matters most is your ability to engage, inspire, and deliver impactful learning experiences.
This is a hands-on, people-focused role that blends on-the-job coaching with structured learning, supporting both individual development and operational excellence.

Key things you will be responsible for:

• Support the delivery and coordination of our Clan Welcome Induction and lead the onboarding experience across departments.
• Deliver a mix of on-the-job and off-the-job training for frontline teams, ensuring consistency and service excellence.
• Collaborate with department leaders to identify training needs and implement tailored solutions.
• Maintain and manage the Resort Training Calendar, ensuring all learning activities are planned and communicated.
• Guide the creation and implementation of development plans, supporting managers in tracking progress.
• Manage the ownership of the resort Learning Management System, driving engagement and learning path completion.
• Monitor guest feedback and service standards to identify training opportunities.
• Promote and embody our Clan Culture, acting as a role model for professionalism and guest interaction.
• Support wider HR and LD initiatives, including recruitment events and educational partnerships.
• Maintain accurate training records and ensure compliance with all relevant standards.
• Work closely with our external training providers to co-ordinate the success of training within our resort.
• Be an ambassador for our Graudate Management and Apprenticeship programmes, supporting the continued development of our teams.