QUALIFICATIONS & SKILLS

• Extensive experience in solving complex, organisation-wide problems using data analysis and synthesis.
• Hands-on experience with SAP SuccessFactors Employee Central; accreditation preferred.
• Proven ability to manage mid- to large-scale projects and complex integration landscapes.
• Strong skills in business analysis, project management, and process optimisation.
• High attention to detail with the ability to manage multiple priorities and deliver high-quality work.
• Comfortable working independently and collaboratively across all levels of the organisation.
• In-depth knowledge of the SuccessFactors platform, ideally with deployment experience.
• Familiarity with ServiceNow HR Service Delivery and SuccessFactors modules including Talent, Learning, Recruitment, Onboarding, and Compensation.
• Knowledge of Assignment Pro (Global Mobility application) is advantageous.
• Understanding of GDPR and data privacy regulations.
• Skilled in training stakeholders on correct processes to support a ‘right first time’ approach.
• Confident in delivering targeted and broad feedback to individuals, teams, and wider communities.
• Proactive in using problem-solving skills to drive platform efficiencies.
• Strong stakeholder engagement and relationship-building capabilities.

ABOUT THE ROLE

The Talent Services & HRIS Integration Manager is responsible for supporting the HR business function globally on best practice use, governance, and monitoring of Kerry’s HRIS application (SuccessFactors). This role supports the following modules: Talent, Learning, Recruitment, Onboarding, Compensation, and our Global Mobility application, Assignment Pro.
The Manager ensures the integration landscape is fully managed, leveraging proven SuccessFactors experience and HR knowledge to lead projects, guide the HR business function through requirements gathering, and contribute to business process improvement, change management, quality assurance, risk management, and user enablement. Through collaboration and effective project delivery, this role ensures full value extraction from the SuccessFactors solution.

KEY RESPONSIBILITIES

• Drive efficiencies in configuration to support enhanced ways of working across global teams.
• Collaborate closely with team members to provide a full set of functional and technical services required to support Kerry’s global Hire to Retire processes.
• Manage the HRIS integration landscape.
• Proactively monitor and resolve system-related issues impacting end-user experience, data integrity, or overall system functionality.
• Cross-train across other SuccessFactors modules and relevant employee-facing products that integrate with the SAP SuccessFactors suite.
• Deliver new business solutions by executing projects end-to-end, including requirements gathering, gap analysis, solution design, process documentation, system configuration, test planning and execution, training documentation support, and post-go-live support.
• Manage direct reports and work closely with a 3rd party offshore team.

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• Handle day-to-day system changes/issues for relevant modules, including configuration and role-based permissions.
• Oversee the SuccessFactors release cycle and collaborate with the Global HRIS Manager to determine the release plan/approach.
• Conduct thorough testing of system changes in lower instances (Preview/Test) and Production environments.
• Ensure regular refreshes of lower instances to mirror Production settings as part of regular system maintenance.
• Support organizational communication and change management efforts.
• Maintain updated and accurate system configuration documentation.
• Ensure compliance with Kerry’s change management processes.
• Provide ongoing support to end users, understanding the end-to-end process.
• Interact with SuccessFactors Support and our Support Partners to manage issues/resolution.