Talent Services Process Leader at EY

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Acumen, Human Resources, Offshore Transition, Process Documentation, Project Management, Communication Skills, Analytical Skills, Problem Solving, Organizational Skills, Learning Agility, Presentation Skills, Coaching, Stakeholder Engagement, Process Improvement, Diversity, Equity

Industry

Professional Services

Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Title: Talent Services Process Leader Function: GDS-CBS Skill Level: Experienced Rank: Assistant Director (63) Sub Function: Talent Services Reports to: Talent Services Leader Job Summary: Talent Services (TS) is a core service function within Global Delivery Services (GDS) – Enablement Services, providing multiple Talent support services including Talent Delivery, Talent Attraction and Acquisition, Learning and Development, Talent Operations, Performance and Rewards, Mobility, Diversity, Equity and Inclusiveness and Talent Consultant Support to EY member firms. Talent Services provides services to countries, regions, service lines and global Talent teams and other EY stakeholders. These services are delivered from our centers in Manila and Cebu, Philippines; Bangalore, Trivandrum & Cochin, India; Wroclaw, Poland; and Buenos Aires, Argentina. TS Talent Hubs are EY’s extended delivery model for high quality skills and competencies delivered virtually A hub can cut across service line and regions, delivering non-repetitive project-based work through skilled agile teams. Its personnel are employed by GDS and funded by its users based on processes, activities and efforts rendered. Talent Hubs support a specific function and act as part of the extended onshore Talent team. The team works in a fully integrated way with onshore colleagues, participating in meetings, projects and planning activities as part of one team. The Talent Services Process Lead is responsible for supporting the set-up of Talent Hubs in the GDS TS locations from transition and implementation of new capabilities to building, maintaining and continuous improvement of processes across all talent functions. The TS Process Lead is expected to lead all process deep dive sessions, development and maintenance of documentation and continuous process improvement aligned with the needs and requirements of the onshore teams. The TS Process Lead is expected to effectively engage with project teams, TS Function and Sub-function Leaders, Global and Regional stakeholders, to understand and define process-related requirements and appropriate implementation strategies. Key Interactions: TS Function, Sub-function and Location Leaders and Talent Leaders from Global, GDS and Super Region Talent Teams and their extended leadership team. Shift: Aligned to the Global and Super Region Talent Teams supported Key Responsibilities: The Talent Services Process Leader has responsibility for building, maintaining and improving process expertise within Talent Hubs and capabilities across all stages of set-up – from transition to business-as-usual operations. Responsibility includes: • Managing end-to-end implementation of hubs and capabilities using the standard TS transition methodology• Acting as the single point of contact for all hub process-related accountabilities across all hubs supporting the various talent functions• Leading process feasibility study during initial implementation of a new hub or expansion of roles and activities in existing ones• Leading all process documentation efforts across all stages of engagement – needs assessment, development of new documentation, knowledge management and content maintenance – in accordance with the requirements of the onshore teams• Providing process guidance and resource materials (templates and sample materials) to both onshore and TS teams, as necessary• Working collaboratively with project workstreams and providing process input to determine solutions, identify impacts, design workarounds• Leading process excellence initiatives • Working with the Project Team in the execution of the implementation plan and with the onshore team in carrying forward the TS operating model and ways of working post initial transition • Working with the GDS center leaders on the requirements for setting up VTH including hiring, enablement, etc• Developing and sharing accurate reports to clients on weekly, monthly and quarterly basis, as required • Coaching and developing all direct reports in line with EY Performance Management and Development Programs and related initiatives Knowledge and Skills Requirements: Business acumen• Ability to quickly grasp complex business problems, develop a logical/rational framework for investigating the problems Technical knowledge and experience • Expertise in Human Resources• Experience in leading offshore/outsource transition and operations• Understanding of process documentation and methodology Flexible operation• Comfort in a rapidly changing environment with competing and shifting priorities• The ability to deal with and manage uncertainty and incomplete information• High learning agility Communication and project management• Strong written and verbal communication skills• Excellent presentation skills using various media/platforms • Ability to coordinate multiple projects and initiatives simultaneously• Ability to work well in a highly performing, fast-paced team environment• High degree of professionalism and integrity Problem Solving/Conceptual Thinking• Knowledge, skills and abilities needed to establish and refine the strategies that drive organizational performance and add value to the business, with ability to assess the commercial viability of data analysis and research Driving Results• Excellent organization, analytical and problem-solving skills• Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints. • Strong project management and organizational skills • Global business acumen including knowledge, skills and abilities concerning global business fundamentals, business models, ethics, competitive analysis and cross cultural/geographical sensitivities Other Requirements:• Occasional travel will be required for global meetings (post-pandemic)• Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours Education:• Bachelor’s Degree Experience: • At least 12 years of experience in Human Resources or Shared Services for a multinational organization • At least 6 years of experience in managerial functions • Experience across several client/internal projects, focused on the development, improvement and deployment of similar products or tools and the end-to-end product lifecycle within a Professional Services environment.• Experience in Learning Development, Instructional Design, or Content Development, preferred• Proven track record of working with a senior stakeholder population Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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Responsibilities

The Talent Services Process Leader is responsible for managing the implementation of Talent Hubs and improving processes across all talent functions. This includes leading documentation efforts, providing process guidance, and collaborating with project teams.