Tamayyaz– Front Office Agent – Saudis Only at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Welcome, Check-in Procedures, Check-out Procedures, Reservation Management, Inquiry Response, Interdepartmental Coordination, Complaint Management, Service Standards Compliance, Communication Skills, Interpersonal Skills, Professional Appearance, Shift Work, Opera PMS

Industry

Hospitality

Description

Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Job Description Position Summary The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction. Key Responsibilities Greet and welcome guests in a professional and friendly manner. Perform check-in and check-out procedures efficiently. Handle reservations, modifications, and cancellations accurately. Answer phone calls and respond to guest inquiries professionally. Coordinate with Housekeeping, Reservations, and other departments to meet guest needs. Manage guest complaints and escalate when necessary. Ensure compliance with Accor service standards. Qualifications Qualifications & Skills Saudi nationality (mandatory). Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred). Minimum of 1 year experience in Front Office or Customer Service. Fluency in English (spoken and written) is required. Strong communication and interpersonal skills with a professional appearance. Ability to work in shifts (morning, evening, night). Knowledge of Opera PMS or equivalent hotel systems is an advantage. Additional Information Qualifications & Additional Information Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Agent serves as the primary guest contact, responsible for delivering a warm welcome and ensuring an exceptional guest experience through efficient handling of check-in and check-out processes. Key duties include managing reservations, addressing guest inquiries, and coordinating with various departments to guarantee guest satisfaction.