''Tamayyaz- Reception- Saudi only" at Accor

Jizan, Jazan Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Communication Skills, Interpersonal Skills, Team Player, Customer Service, Hospitality Knowledge, Flexibility, Attention to Detail, Problem Solving, Time Management, Basic English Skills, Local Knowledge, OPERA System Knowledge, Shmoos System Knowledge, Emergency Procedures, Report Writing

Industry

Hospitality

Description

Company Description Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Job Description To ensure that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system under guest profile. To be aware of the rooms situation, including room rates, and strive to obtain maximum occupancy To be able to explain and show the guests all the facilities in the room. To ensure that all departmental reports and correspondence are completed punctually and accurately To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel. To provide wake-up calls as requested by the guests. To ensure that the telephone, e-mail, fax and safe deposit services are available for the guest. To ensure immediate delivery of any messages received for the guest. To update Shmoos system for all the arrivals and departures To take-in room reservations and walk-in for the hotel. To register check-in and departures of all individuals and groups. To check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof. To liaise with all other departments for all Guest related matters. To be conversant and fully knowledgeable of OPERA system as per the scope of work To be flexible in supporting other colleagues needs in other departments based on the hotel priorities and anticipated business levels. To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations. To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation. To be fully aware and conversant of welcome project, Le club, planet 21 policies and procedures and is responsible to integrate them in the day to day operation. Additional Information Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous.

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Responsibilities

The role involves maintaining guest history records, ensuring maximum occupancy, and providing information about hotel facilities. Additionally, the position requires managing check-ins and check-outs, liaising with other departments, and ensuring guest needs are met promptly.