Tamayyaz– Reservation Agent – Saudis Only at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Handling, Customer Service, Communication Skills, Multitasking, Data Privacy, Microsoft Office, Problem Solving, Team Coordination, Upselling, Reporting, Guest Communication, Attention to Detail, Hospitality Knowledge, Opera PMS, Accor Systems, Positive Attitude

Industry

Hospitality

Description

Company Description Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality Job Description Key Responsibilities Reservations Handling Process individual and group reservation requests efficiently and accurately through Opera / Accor systems. Respond promptly to inquiries via phone, email, website, or OTA platforms. Upsell higher room categories and promote hotel packages to maximize revenue. Ensure all bookings are confirmed with complete and accurate guest information. System & Reporting Maintain reservation records and update changes, cancellations, and no-shows. Monitor daily arrivals and coordinate with Front Office and Housekeeping teams. Prepare and send daily / weekly reservation reports as required. Ensure rate parity across all booking channels. Guest Communication & Service Handle special requests (early check-in, late check-out, VIP amenities, etc.). Communicate professionally with travel agents, corporate clients, and walk-in guests. Resolve booking-related issues or escalate when necessary. Maintain confidentiality of guest information in line with data privacy standards. Coordination & Compliance Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays. Follow Accor policies, reservation procedures, and brand standards. Support in overbooking situations as per hotel revenue strategy. Qualifications & Skills Qualifications Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level). Knowledge of Opera PMS / Accor Reservation Systems is an advantage. Strong communication skills in English (Arabic is a plus). Customer-oriented with a positive and professional attitude. Ability to multitask and work under pressure. Basic knowledge of Microsoft Office (Excel, Outlook).

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Responsibilities

The Reservation Agent is responsible for processing individual and group reservation requests, ensuring accurate guest information and maximizing revenue through upselling. They also maintain reservation records, prepare reports, and handle guest communication professionally.