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JOB SUMMARY

The Tasting Room & Wine Club Manager is responsible for creating an engaging wine tasting experience and driving the growth of Eco Terreno’s brand. This role involves leading sales growth, developing strategies, and expanding the brand while nurturing relationships within the tasting room, wine industry, and local community. The manager will oversee staff hiring and training, ensuring exceptional customer experiences and maintaining the tasting room’s operations.

CUSTOMER SERVICE / GUEST EXPERIENCES

• Develop and deliver exceptional experiences to winery guests and members.
• Foster positive relationships with members, guests, and potential members.
• Work with the Director of Education and Experiences to create elevated experiences and provide staff training.
• Contribute to the development of tasting menus to enhance guest experiences and sales.
• Ensure the readiness of tasting room facilities, parking, restrooms, and grounds for the best possible guest perception.
• Address customer requests, suggestions, and complaints, serving as the initial point of contact for all customer concerns.
• Comply with all California Alcoholic Beverage Control requirements, including responsible alcohol service.

QUALIFICATIONS/EDUCATION/EXPERIENCE

• 5+ years of experience in the wine industry
• 2+ years supervisory experience in tasting room environment
• Sommelier education experience
• Strong knowledge and experience in wine and food pairing
• Ability to lead a well-functioning team that supports and offers the highest level of guests experience
• Strong and attentive listening and comprehension skills
• Effective at caring , yet professional delivery of information with the best of interest of team and guest at core of message
• Ability to think and decide effective and quickly under pressure
• Ability to work weekend and some holidays with flexible event hours and days
• Ability to multitask and complete tasks and projects in a fast paced environment
• Comfortable in a restaurant environment that demands attention to detail and expertise in table service
• Demonstrate refined social skills, hospitality and courtesy to both internal and external guests at every available opportunity
• Communication skills
• Courteous communication in both written and spoken interactions, encompassing phone, email, texts, and social media
• Capable of establishing positive and empathetic relationships with vendors through effective written and oral correspondence
• Proficiency in completing end-of-shift forms and paperwork in a clear and readable manner
  Additional Job Duties as Required
  The pay range for this role is:
  74,000 - 82,000 USD per year(San Francisco, CA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.