We are seeking a Helpdesk Support to join our team!

FULL JOB DESCRIPTION

• Work Language: English
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• Information technology
• Computer science

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Android
• iOS

TYPE OF EXPERIENCE

• Call centre

AREA OF WORK EXPERIENCE

• Law

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Troubleshoot, maintain and upgrade web server hardware and software
• Install web server hardware and software
• Install software
• Determine hardware and software requirements to achieve optimal server performance