SUMMARY:

Responsible for assisting with the overall operation of the Tavern, including service, staffing, and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

QUALIFICATIONS

• Two to five years restaurant/gaming and supervisory experience
• Knowledge of POS operations
• Have a positive attitude with the ability to motivate team members, a strong work ethic and the ability to work independently
• Ability to effectively communicate in one-on-one, small group, and large group settings
• Able to effectively present information to top management and public groups
• Ability to apply common sense reasoning to variety of situations
• Able to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents
• Ability to write effective letters, memos, speeches, and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business community
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference
• Intermediate computer skills
• At least 21 years of age
• High school diploma or equivalent
• Ability to functionally communicate occupational-based English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

PHYSICAL REQUIREMENTS

• Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
• Occasionally bend, reach, twist, climb, squat, kneel, and sit
• Constantly standing and walking
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

• Oversee the operation of the tavern in the absence of the General Manager/Tavern Manager
• Supervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observes and evaluates team members and work procedures to ensure quality standards and service
• Inspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stocked
• Perform all administrative duties of the tavern including payroll, scheduling, PTO, etc.
• Handle and inform Regional Operations Manager or Vice-President of Operations of any unusual incidents and/or events involving guests or team members
• Assign stations and side work to all staff
• Assist in administering disciplinary action
• Maintain a working knowledge of operational procedures of the positions under supervision, both front and back of house
• Present a professional manner at all times
• Prepare and serve all drinks to proper specifications and ensures service staff does also
• Handle guest complaints
• Follow proper cash control procedures. Correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained in the procedures
• Maintain extensive knowledge of and ensures service staff is well trained in the following:
• Liquor laws and regulations concerning service of alcoholic beverages including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by Company.
• Knowledge of Golden Entertainment Internal Control Procedures and NRS Regulation 6-A relating to all currency transactions
• Southern Nevada Health District standards
• Complete and oversee set-up and cleaning of the bar area. Check the coolers to ensure proper operation, ordering, stocking bar supplies, cleaning and checking the CO2 tanks and changing beer kegs. Also included is the washing of all bar dishware and adhering to side work lists
• Makes change for slot players
• Provide prompt, courteous service to guests at the bar. Responsible to maintain a friendly, happy and pleasant atmosphere at the bar
• Maintain all company and health department sanitation requirements and a safe working environment
• Maintain overall product knowledge of all menu items, including food and drink
• Enforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within policy guidelines
• Adhere to all company directives and policies and ensures staff follows the same
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Perform other duties as assigned