OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at
www.onesourcevirtual.com
.
Summary
The Tax Data Specialist is responsible for maintaining tax profile data for OSV customers. The role is responsible for processing tax profile updates with a high level of accuracy into multiple systems.

Responsibilities

• Act as a point of contact for tax profile and basic tax inquiries while providing outstanding tax service to OSV customers.
• Responsible for managing cases for assigned customer team(s) to provide professional and timely responses.
• Maintain customer tax profile by updating internal systems, including but not limited to unemployment tax rates, account status, account numbers, etc.
• Support and manage proactive customer cases regarding data and/or configuration anomalies that can impact payments and filings.
• Review and analyze employee and employer-level payroll tax data on behalf of customers.
• Meet strict deadlines for monthly, quarterly, ad hoc reports, and data inquiries to support business needs.
• Meet quality and production metrics outlined for the position.
• Contribute to a positive, collaborative work environment.
• Establish and maintain relationships with customers and internal teams to ensure delivery of high-quality services and products.
• Work closely with the tax services department and other internal teams to deliver excellent customer service related to the entire payroll tax process.
• Assist with special projects as needed.
• Embrace the OSV values.

Competencies

• Strong communication and written skills.
• Ability to establish and maintain effective working relationships.
• High energy.
• Proficient in Microsoft Office Suite.
• Excel proficiency a must.
• Data Analytics.
• Attention to Detail.
• Strong organizational skills.
• Strong time management skills.
• Ability to manage multiple projects with various deadlines in a fast-paced work environment.
• Working knowledge of tax rules and requirements.
• Self-directed management of work and results.
• Flexible in a changing environment.

Qualifications

Education/Certification Requirements

• Associate’s degree

Required

• Payroll Tax experience.
• Candidate must be organized, detail-oriented, and have strong written and verbal communication skills.
• Working knowledge and background of multistate tax jurisdiction.

Preferred

• Payroll Tax outsourcing experience.

• Act as a point of contact for tax profile and basic tax inquiries while providing outstanding tax service to OSV customers.
• Responsible for managing cases for assigned customer team(s) to provide professional and timely responses.
• Maintain customer tax profile by updating internal systems, including but not limited to unemployment tax rates, account status, account numbers, etc.
• Support and manage proactive customer cases regarding data and/or configuration anomalies that can impact payments and filings.
• Review and analyze employee and employer-level payroll tax data on behalf of customers.
• Meet strict deadlines for monthly, quarterly, ad hoc reports, and data inquiries to support business needs.
• Meet quality and production metrics outlined for the position.
• Contribute to a positive, collaborative work environment.
• Establish and maintain relationships with customers and internal teams to ensure delivery of high-quality services and products.
• Work closely with the tax services department and other internal teams to deliver excellent customer service related to the entire payroll tax process.
• Assist with special projects as needed.
• Embrace the OSV values