Tax Program Intake Worker - Temporary, Bilingual Required at CENTER FOR FAMILY LIFE IN SUNSET PARK INC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

20.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Knowledge Of Taxes, Public Benefits, Team-oriented, Confidentiality, Data Entry, Administrative Duties, Communication, Scheduling, Intake Process, Community Resources, Follow-up, Flexibility, Dependability, Client Assistance

Industry

Non-profit Organization Management

Description

Description Title: Tax Program Intake Worker Position: Temporary Full time (January to April 2026) Department: Center for Family Life Adult Employment Program Reports to: Program Director and Tax Program Manager The Center for Family Life is seeking to hire Intake Workers for their VITA Tax program. These are full-time temporary positions for the tax season (January to April 2026). Primary Function: The Tax Program Intake Worker coordinates the tax clinic check-in process, ensures participants have all necessary paperwork for their tax appointment, and makes determinations to connect households with relevant community resources, providing one-on-one follow-up when necessary. Duties & Responsibilities include but are not limited to: Screen and schedule interested participants according to tax needs Complete intake paperwork, create clients’ folders, answer questions, and provide great customer service Have knowledge of public benefits and community resources. Is Team-oriented, able to work cooperatively with staff and volunteers Ability to abide by all confidentiality policies and procedures Attend basic tax-law training sessions and successfully attain basic IRS tax-law certification (Training and coaching are provided to ensure success) Assisting with other administrative duties, including meeting program goals and making phone calls, Data Entry on Excel spreadsheets Determine the type of assistance needed by the client and direct clients to other services provided at the site according to the client's needs Monitor Site customer traffic and coordinate with the Program Manager to ensure that there is sufficient time to serve the client Maintain the confidentiality of the client's information Provide general assistance to clients Qualifications Excellent customer service skills High school diploma, some college preferred Must be Bilingual (Spanish/English/Other language capacity welcome) Knowledge of taxes and public benefits Must be comfortable working with a diverse population Friendly, dependable, and flexible Ability to complete tasks completely and accurately Must complete a brief training on tax laws Salary/hours: $20.00 per hour, 35 to 40 hours per week, Monday to Saturday.

Responsibilities

The Tax Program Intake Worker coordinates the tax clinic check-in process and ensures participants have all necessary paperwork for their tax appointment. They also connect households with relevant community resources and provide one-on-one follow-up when necessary.