Taxi Coordination Officer #Airport #Seniors welcome

at  SMARTE CARTE SINGAPORE PTE LTD

JOB SPECIFICATIONS (QUALIFICATIONS/EXPERIENCES):

• Must be able lift heavy objects
• Understand basic written/spoken English and/or a secondary working language.
• Possess a customer oriented attitude with good communication skills.
• Able to use electronics devices e.g. tablets and walkie-talkies.
• Maintain a well-groomed and tidy appearance required of a service staff.
• Able to adapt and collaborate, with a strong ability to work well in a team.
• Able to operate in a fast-paced environment.
• Able to perform 1 of the 3 shifts (Day/Afternoon/Night).

3 Types of Shift (Select a permanent shift)

• S1 630am to 2.40pm
• S2 210pm to 1030pm
• S3 1020pm to 640am

CORE RESPONSIBILITIES:

• Work as part of Taxi Coordination Team to ensure the smooth operation at taxi stand, by managing a consistent taxi supply, directing taxis into assigned taxi bays and assigning passengers to available taxis on a first-in, first-out principle.
• Collect used trolleys, wheelchairs, and baby strollers from taxi zones, including gathering, stacking, and transporting them to designated Staging Points.
• Provide customer-focused service by guiding and directing passengers from queues to taxi bays.
• Manage the passenger queue by opening and closing bend queues to optimize queue routing for passengers and prevent queue overflow onto thoroughfares.
• Ensure passenger safety when they cross the driveway to the taxi bays.
• Coordinate seamlessly between the taxi stands in the terminal.
• Manage taxi supply queuing at the Taxi Holding Area.
• Direct unauthorized vehicles out of operational areas.
• Offer passengers accurate information regarding fare differences, payment options and taxi types upon request.
• Assist passengers in choosing alternate transportation options based on their needs, especially during periods of low supply.
• Perform any other duties as assigned by Operations Supervisor/ Taxi OIC.

PERIODIC DUTIES:

• Carry out ad hoc tasks assigned by Operations Supervisors, including:
• Redirect taxis to other terminals or taxi stands.
• Set up bypasses and/or implement double queues for taxis at Taxi Holding Area.
• Offer alternative transportation options to passengers.
• Address passenger inquiries.