JOB SPECIFICATIONS (QUALIFICATIONS/EXPERIENCES):

• Understand basic written/spoken English and/or a secondary working language.
• Customer-service oriented with good communication skills.
• Neat and presentable.
• Adaptable to change and a good team player.
• Comfortable to operate in a fast-paced environment.

CORE RESPONSIBILITIES:

• Work as part of Taxi Coordination Team to ensure the smooth operations of Taxi stands in the terminals including managing a continuous supply of taxis towards the taxi stands and directing taxis to individual taxi bays, seamless coordination between Taxi stands, and smooth allocation of passenger to taxi based on First-in First Out principal.
• Perform the assigned role (DG, RM, TSC, QM) according to the established SOP.
• Manages and control the passengers flow at the taxi queuing area.
• Compliance to SOP and Safety Standards when assisting passenger.
• Any other duties as assigned by management.

PERIODIC DUTIES:

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• Suggest alternate transport mode to passenger.

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• Taxi diversion to other terminals / Taxi stands.

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• Attend to enquiries of passenger.