TAXPAYER INFORMATION GROUP LEADER - Assessor's Office at Cook County

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

76793.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Taxpayer Assistance, Exemption Processes, Report Generation, Data Entry, Interpersonal Skills, Public Speaking, Organizational Skills, Problem Solving, Team Leadership, Microsoft Word, Microsoft Excel, Community Outreach, Training, Time Management, Communication

Industry

Government Administration

Description

1 Position Vacancy Work Shift: 9:00am- 5:00pm This is an AFSCME 3835 Bargaining Unit Position Job Summary Reporting directly to the Assistant Manager of Taxpayer Information to which the employee is assigned, the Taxpayer Information Group Leader serves as one of the public’s primary points of contact with the Taxpayer Services Division of the Cook County Assessor’s Office (CCAO). The Group Leader explains to taxpayers in understandable terms exemptions and appeal processes, refers taxpayers to other appropriate CCAO departments or divisions, and maintains good customer service. The Group Leader processes complex exemption applications and Certificates of Error applications in a timely manner and serves as a resource to Taxpayer Information Specialists and Senior Specialists. The Group Leader is responsible for ensuring that all work is distributed and performed in a uniform and timely manner to meet the exemption deadlines of the CCAO. In addition, the Group Leader may be responsible for training new staff members in the department and solves work performance problems before management intervention becomes necessary. Essential Job Duties • Responsible for assigning tasks, providing guidance and ensuring team productivity and efficiency. • Generates reports, maintains records and documents processes. • Monitors workload and reports backlog statistics to management • Provides property owners with easily accessible information and creates an efficient, user- friendly office. • Consults with taxpayers and assists with the intake of residential and industrial/commercial appeals and applications for exemptions and Certificates of Error, checking the submissions to verify that accurate supporting documentation is provided. • Processes residential exemption applications and resulting Certificate of Errors, including complex applications such as co-ops, applications requiring manual calculations, and applications submitted by attorneys, tax representatives, and townships. • Responds to taxpayer requests for information. • Communicates and corresponds with taxpayers to resolve exemption related problems, including answering written, in-person and telephone inquiries about exemptions and appeals and providing direction to the appropriate forms, information, and referring to other CCAO departments, when necessary. • Runs and prepares exemption and other TPI department related reports (such as error reports, visitor, and call volume reports, etc.), as necessary, analyzes reports and corrects errors, and provides reports to management in the Taxpayer Services Division. • Works under direct supervision to accomplish tasks and resolve most exemption-related questions and problems. • Interfaces between departments and divisions to provide taxpayer assistance, as required. • Assists with special projects, as requested. • Assists with questions referred by Taxpayer Information Specialists and Senior Specialists • Participates in community outreach programs, as requested. • Works at all CCAO locations including branch offices and may be assigned to any CCAO location within Cook County. • Provides excellent customer service to all CCAO customers. • Works extended hours and weekends, as required. The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work. Minimum Qualifications • High school diploma or GED Certificate; • Three (3) years of full-time work experience with assessments and real estate tax exemptions. • Two (2) years of full-time work experience in customer service in an office setting. OR • Current CCAO employee; • Two (2) years of full-time work experience with assessments and real estate tax exemptions. • Two (2) years of full-time work experience in customer service assisting customers by answering questions either in person, by email or phone. Preferred Qualifications • Associate Degree or higher from an accredited college or university. • Four (4) years of full-time work experience with assessments and real estate tax exemptions. • Proficiency in Microsoft Word. • Proficiency in Microsoft Excel. Knowledge, Skills, and Abilities • Knowledge of CCAO procedures, polices, practices and guidelines or the ability to gain such knowledge. • Thorough knowledge of the assessment practices and exemption requirements, or the ability to quickly obtain such knowledge. • Ability to communicate effectively, both orally and in writing, including public speaking skills. • Ability to determine what information is appropriate to provide the public in situations where direct oversight or CCAO guidance may not be available or provide appropriate referral to other CCAO departments. • Strong organizational skills. • Ability to work with others; excellent interpersonal skills in dealing with the public and coworkers. • Ability to interact with the general public and taxpayers, providing guidance and information regarding CCAO exemption and appeals processes. • Ability to meet CCAO and departmental deadlines, production goals and effectively utilize time with limited oversight. • Must be computer literate, with skill and efficiency in accurately entering, reviewing, and retrieving data and the ability utilize CCAO systems and databases. Physical Requirements • Extended periods of time standing or sitting to assist staff and taxpayers at the taxpayer services counter or on the phone. • Visual acuity to review and edit written communications for long periods of time. • Traveling between offices and meetings may be required. • Repetitive use of hands to handle and or operate standard office equipment. • Regular use of a telephone to communicate. • Occasionally required to lift files or exemption applications. Annual Salary: $76,793 Grade: 18 This is an AFSCME 3835 Bargaining Unit Position Benefits Package Includes: • Medical, Dental, and Vision Coverage • Basic Term Life Insurance • Pension Plan and Deferred Compensation Program • Employee Assistance Program • Paid Holidays, Vacation, and Sick Time • Hybrid Work Schedule (granted at the discretion of the Department Head -- all CCAO employees are expected to live within a distance of Cook County that will allow them to work in the office as demanded by operational needs) For further information on our excellent benefits package, please click on the following link: 2026 Cook County Benefits. METHOD OF APPLICATION: Internal Applicants Apply online at: https://cookcountyil.taleo.net/careersection/170/jobsearch.ftl?lang=en External Applicants Apply online at: https://cookcountyil.taleo.net/careersection/120/jobsearch.ftl?lang=en APPLICATION DEADLINE: Online submissions will close at 11:59pm on 11/19/2025. Applications of eligible applicants will be retained for consideration for 12 months following receipt of application, or until this Notice of Job Opportunity is withdrawn, whichever occurs first. On or before the final date for interviews, applicants must furnish Human Resources with sufficient proof of education (if applicable), designations/certifications, professional references, and photo identification. SPECIAL NOTE: A skills assessment test will be administered as part of the interview process for this job. ANY APPLICANT THAT FAILS TO COMPLY WITH ANY OF THE REQUIREMENTS OF THIS NOTICE OF JOB OPPORTUNITY WILL NOT BE CONSIDERED ELIGIBLE FOR THE POSITION. The Office of the Cook County Assessor hires and promotes based on applicant qualifications and merit. The use of political factors as a condition of employment for the above job opportunity is prohibited. Any questions should be sent to Human Resources at 312-603-5115 or assessor.ccaohr@cookcountyil.gov. *All offers of employment are contingent upon satisfactory results of a criminal background check* (Current Cook County Assessor's Office employees will not be subject to a criminal background check) *You must be legally authorized to permanently work in the United States and without sponsorship* COOK COUNTY ASSESSOR’S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER Last modified: September 13, 2023

Responsibilities

The Taxpayer Information Group Leader serves as a primary contact for taxpayers, explaining exemptions and appeal processes while ensuring good customer service. They process complex exemption applications and manage team productivity to meet deadlines.