TCCH CASINO SHIFT MANAGER at GTRC

Williamsburg, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

75625.0

Posted On

14 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Organization, Task Prioritization, Impartiality, Adaptability, Supervisory Guidance Acceptance, Casino Operations, Policy Enforcement, Complaint Resolution, Staff Management, Emergency Response, Key Control, Computer Proficiency, Stress Management

Industry

Gambling Facilities and Casinos

Description

JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. As part of our team, full and part time employees will enjoy the following benefits and perks: * One FREE meal per shift * 401K with match (after 1 year) plus weekly contributions * Weekly Pay Days and Daily Pay Available * Paid Time Off (PTO), Paid Holidays & Jury Pay * Voluntary Vision * Voluntary AFLAC Plans Available * Employee Referral Program * Gas Discounts at our Markets * Cannabis Store Discounts * Giftshop and Food Discounts * Employee appreciation events and prizes In addition, full time employees are eligible for the following: * Competitive Medical, Dental, Prescription Plans * Paid Bereavement * Life Insurance Coverage * Voluntary Short and Long Term Disability Coverage * Voluntary AFLAC Plans Available Seasonal employees contact the Benefits Department for eligible benefits and perks!! We look forward to having you join our team and being a part of our mission SUMMARY The Shift Manager is directly responsible to ensure the safety of the casino, employees, customers, and Tribal assets during their shift. They must strive to ensure a pleasing experience for all customers who enter into our facilities. Additionally, the Shift Manager must ensure compliance with all applicable laws, policies and procedures. ESSENTIAL JOB FUNCTIONS * Directly responsible for the casino operations during their shift, protecting casino assets. * Monitors, complies, and enforces all policies and procedures. * Ensure the overall safety of employees and guests. * Responsible for disposition of all customer and employee complaints. * Monitor customer flow; ensure that all departments are staffed appropriately and serving guests. * Responsible to have overall knowledge of all department operations at all times and remain abreast of changes as they occur. Possess willingness and ability to perform any job on the floor when necessary. * Conduct staff meetings as needed and appropriate for his/her shift. * The Shift Manager is responsible for approving medical attention for employees injured while at work. * Accepts the duties of the Vice President/GM in his/her absence. * Willingness to cross-train and provide support in related areas of operations. * Other duties as assigned. OTHER NECESSARY SKILLS AND ABILITIES Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. EDUCATION / EXPERIENCE Must be at least 21 years of age. Must possess a high school diploma or GED. A minimum of 5 years of management/supervisory experience at casino operation level is required. SUPERVISORY RESPONSIBILITIES * Task delegation to achieve maximum results. * Enforcement of casino policies and procedures. * Maintain in-depth knowledge of all departmental operations. * May be requested to sit in interviews well as make selection recommendations for both new hires and transfers. * Perform employee disciplinary actions and corrections including hiring and terminating employees. * Kronos and employee records information like absence reports, terminations, and vacancies and personal time off requests. * Maintain safety and security in the casino including all emergency responses and reports. * Maintain open lines of communication between management and departments. * Assist with the evaluation process of personnel. * Maintains and enforces proper dress codes at all times. * May need to train either new employees as to job functions or current employees for policy & procedure changes. * Maintain key control for the management department. * Ensure that all required reports are forwarded to the Vice President/GM. EQUIPMENT TO BE USED Will be required to use computer, copiers, fax machines, and multi phone lines on a daily basis. Must be have full knowledge of Microsoft Windows operating system, Microsoft Office Suite and all other required computer software. Will be required to use Kronos system, player’s tracking software, as well as the SDS System on a regular basis as well. TYPICAL PHYSICAL DEMANDS May be required to lift up to 25 lbs. Must be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion. TYPICAL MENTAL DEMANDS Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines. WORKING CONDITIONS Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed spaces. Must practice all safety policies, procedures and standards as set by OSHA and MIOSHA. COMMENTS Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources. SHIFT VARIES

Responsibilities

The Shift Manager is directly responsible for ensuring the safety of the casino, employees, customers, and Tribal assets during their shift while striving to provide a pleasing experience for all facility visitors. They must also ensure compliance with all applicable laws, policies, and procedures, overseeing all casino operations during their shift and protecting assets.