JOB DESCRIPTION:

Total Cards is an established leader in the Trading Card and Hobby Gaming industry, proudly approaching our 10-year anniversary. Known for our exceptional service and commitment to TCGs, we continue to grow while staying true to our mission: providing top-quality products and outstanding experiences to our loyal community of collectors and gamers. We are currently seeking a dedicated and passionate Trading Card Specialist to join our experienced team. In this role, you will be responsible for handling single card submissions and managing inventory with precision and care, ensuring operational efficiency and the highest levels of customer satisfaction.

EXPERIENCE

• Must have strong knowledge of the main TCG brands we specialise in, Pokemon, Magic the Gathering & Yugioh.
• Inventory and data management skills.
• Excellent communication and interpersonal skills.
• Keen eye for detail.
• Ability to work independently and to set deadlines.

ROLE OVERVIEW

As a Trading Card Specialist, you play a key role in our purchasing and inventory management team for single cards. Your main tasks include accepting, sorting, evaluating, and pricing card submissions, as well as integrating purchased cards into our online stock. You also contribute to the overall card inventory ecosystem, ensuring accuracy and customer satisfaction. Responsibilities include organising cards from box openings, creating precise CSV files for website uploads, managing stock for mystery products, and maintaining strong relationships within the single card market and with customers.

KEY RESPONSIBILITIES

• Customer Submissions Management: *Receive and log submission of single cards from customers, assess and grade the condition of each card, communicate with customers regarding the grade, value and offer for their cards as well as finalise purchase prices.
• Inventory Management: Add purchased single cards to the inventory management system, open booster boxes and sort individual cards, categorising them appropriately. Use CSV files to bulk upload card data to the website inventory.
• Mystery Stock: Manage single card products, ensuring to maintain high stock levels at all times. Monitor sales performance and customer feedback continuously to refine and enhance the mystery product offerings.
• Quality Control: Ensure all cards added to the inventory meet the quality standards, verifying the accuracy of card information and grading before listing.
• Sales & Listings: Create and manage listings for single cards on the website, whilst monitoring the single card inventory and assess if replenishments are required.
• Customer Service: Respond to customer enquiries related to submissions, resolve any queries with customers regarding card grading and pricing.
• Data Management: Maintain accurate records for all transactions, submissions and ensure data integrity and consistency across all platforms.
• Compliance and Security: Adhere to company policies and procedures regarding the handling and processing of trading cards and customer information.
• Market Research: Stay informed about market trends and prices for various trading cards and brands. Adjust pricing strategies based on market dynamics.
• Promotions and Marketing: Collaborate with the marketing team to create promotional campaigns for single cards.