TDA - Front Desk Receptionist (58663) (00052334)
Organization: DEPARTMENT OF AGRICULTURE
Primary Location: Texas-Austin
Work Locations: SFA OFFICES AUSTIN - 11 FLOOR 1700 N. Congress Ste 1100 Austin 78701
Job: Office and Administrative Support
Employee Status: Regular
Schedule: Full-time
Standard Hours Per Week: 40.00
State Job Code: 0154
Salary Admin Plan: A
Grade: 13
Salary (Pay Basis): 3,582.00 - 3,582.00 (Monthly)
Number of Openings: 1
Overtime Status: Non-exempt
Job Posting: Aug 27, 2025, 4:49:59 PM
Closing Date: Sep 3, 2025, 11:59:00 PM
Description

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION

High School Diploma.
Two (2) years work experience as a receptionist for a front office/main area, greeting visitors, answering, and routing phone calls.
Bilingual speaking ability in English and Spanish.

PREFERRED QUALIFICATIONS

Bachelor’s Degree.
Experience working for a state agency.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of office practices and administrative procedures; of agency programs, policies, and procedures.
Skill in providing excellent customer service for both internal and external customers; in the use of standard office equipment and software; and accurate typing and data entry skills.
Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; to communicate effectively, both orally and in writing; to provide guidance to others; to learn and follow TDA policies, procedures, programs and services; to maintain composure when handling difficult customers/questions; to interact in a professional manner with co-workers and the public; to maintain a professional appearance and environment; to exercise sound judgment and discretion; and to maintain the highest level of confidentiality.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position will work in a normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping, and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel (up to 5%*), occasionally overnight.

WHAT YOU’LL DO

The Front Desk Receptionist will provide a variety of complex administrative and technical support functions for the Agency Administration division of the Texas Department of Agriculture (TDA) to facilitate the overall efficiency and effectiveness of agency operations. You will answer inquiries, provide information to the general public and greet and refer visitors of TDA. You will provide back-up administrative support for other Operational Support services staff, as needed. You will work under general supervision with moderate latitude for the use of initiative and independent judgment.

PRIMARY RESPONSIBILITIES

Answer and respond to a high volume of incoming telephone calls on a multi-line telephone system in a prompt, courteous and professional manner.
Greet guests/officials from all levels of city, county, state, and federal governments, as well as from the public and private sectors, in a prompt, courteous and professional manner.
Notify appropriate TDA personnel when guests arrive and/or refer them to the appropriate agency personnel.
Prepare and submit Texas Facilities Commission RM-1 forms for badge access cards including activation, deactivation, and access add-ons.
Serve as TDA Parking Coordinator. Submit parking applications, Do Not Tickets and Dashboard Parking Permits.
Assist in maintaining the Comptroller of Public Accounts system for tracking agency vehicle usage by utilizing the Samsara Fleet telematics software application to export, evaluate and process data.
Assist in maintaining central office motor pool vehicles including reservations, record keeping, and maintenance.
Assist in receiving building maintenance trouble calls; and report through the Texas Facilities Commission’s General Maintenance Portal tracking system and ensure completion of trouble calls.
Coordinate and maintain record keeping and filing system for correspondence, forms, reports, and documents in accordance with Agency Records Management Policy. Serve as the section’s records coordinator.
Follow all TDA policies and procedures.
Perform other duties as assigned.
Qualifications