TDM Infra Del & Gov Lead, GIPS at United Overseas Bank Limited Co

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Management, Infrastructure, ITIL, Project Management, Mentoring, Troubleshooting, Collaboration, Communication, Problem Solving, Infrastructure As A Service, Platform As A Service, Stakeholder Engagement, Quality Assurance, Documentation, Multi-tasking

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description About The Department UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us. Job Responsibilities We are looking for Infrastructure Delivery Lead to manage the planning, building and implementation of inbound infrastructure build demand and ultimately responsible for building and provisioning Core infra, app infrastructure as well as driving improvements to optimize the process and drive the adoption Infrastructure As a Service / Platform As a Service (PaaS). This role functionally reports to the Service Build Engineering Lead under Group Infrastructure Platform Services, the Infrastructure delivery Lead will be accountable for the team and related resources for an area within our Infrastructure and Platform Build engineering. This role ensures consistent high service performance and evaluating project stakeholder feedback to drive high stakeholder satisfaction and improve time-to-market. As an infrastructure delivery lead, you will be responsible for: Managing the initiative, engaging, and working with key business partners and driving to successful outcomes within a given timeline Primary focus on planning, execution and delivery of infrastructure and platform project initiatives reports to stakeholders as appropriate and provides regular and accurate Ensuring that realistic project and quality plans are prepared and maintained ops to ensure project demand is captured and prioritized hardware suppliers and server Engaging infrastructure dependency teams such as networks, storage, cabling Lead the Infra and platform build engineers, identify areas of opportunity and continuously iterate and improve the infrastructure build and engineering service requirements Lead, develop, and mentor the team to a world-class level, adhering to organizational SLA and KPI protocols/procedures, then disseminating to the rest of the team Configure hardware and software for end users as needed, while creating best-practice documentation and appropriate, and ensuring proper follow up and resolution Be the primary resource that handles the escalation of infrastructure demand from projects, delegating where appropriate, and ensuring proper follow up and resolution Support build engineers to troubleshoot Operating system, middleware, platform problems Job Requirements Minimum 8 years strong leadership / management skillset with focus on career advancement and development for direct reports Expert level knowledge of commonly used concepts, practices, and procedures within the banking infrastructure, ITIL process Working experience in delivering infrastructure build projects with knowledge of infrastructure technologies, best-practices Strong background in adhering to SLA requirements, and experience mentoring others to reach their SLA goals within a helpdesk environment Strong background in promptly answering support related email and chats with the utmost project stakeholder service and a positive, helpful attitude Ability to multi-task and manage multiple projects and tasks simultaneously, while maintaining a high standard of details Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Infrastructure Delivery Lead will manage the planning, building, and implementation of inbound infrastructure build demand, ensuring high service performance and stakeholder satisfaction. This role involves leading a team, engaging with business partners, and driving improvements in infrastructure services.