TDS Customer Success Executive at Masters India Private Limited

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

TDS, Payroll compliance, Customer support, Client servicing, Statutory compliance, Form 24Q, Form 26Q, Form 16, Form 16A, CRM, Ticketing tools, Excel, Communication skills, Problem resolution

Industry

Software Development

Description

Company Description About the Company - (https://www.mastersindia.co/) Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises. Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores. Job Description We are looking for a TDS Customer Success Executive who will act as the primary point of contact for clients, handling TDS-related queries, payroll compliance support, and customer communication. The role requires strong client-handling skills along with a working understanding of TDS processes and statutory compliance. Key Responsibilities * Handle client queries related to TDS, payroll, and statutory compliance via calls, emails, and tickets * Provide timely and accurate resolutions to customer issues * Support clients on TDS filings, challans, Form 24Q / 26Q, Form 16/16A, and related processes * Maintain proper documentation of client interactions and resolutions in CRM/ticketing tools * Ensure high levels of customer satisfaction and service quality * Follow up on pending client actions and ensure closure within defined TATs Qualifications * Graduate in Commerce / Semi-Qualified CA * 1–3 years of experience in TDS, compliance, customer support, or client servicing * Basic understanding of TDS compliance * Strong verbal and written communication skills * Comfortable handling multiple client queries and deadlines * Working knowledge of Excel Additional Information What you get: A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world. Additional information WHY US ? You’ll be surrounded by passionate team members. Opportunity to experience startup culture. You’ll experience true collaboration. Your work has a visible impact. Opportunities for innovation. Location: Procapitus Business Park, D Block, Noida Sec - 63 Employment Type: Permanent Industry: IT

Responsibilities

The executive will serve as the primary point of contact for clients, managing TDS-related queries, payroll compliance, and customer communication. They are responsible for providing timely resolutions to issues and maintaining accurate documentation of interactions within the CRM system.