Teaching Operations Coordinator at British Council

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coordination, Logistics, Microsoft Office, Process Improvement, Record Keeping, Compliance, Communication

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 4 / H Country/Location: Colombo, Sri Lanka Department: Operations Contract Type: Fixed Term Contract - 1 year Closing Date: Monday, 27th October 2025- 23:59 Malaysia Time (GMT +8) Role Purpose The Teaching Operations Coordinator is responsible for ensuring the smooth and efficient delivery of teaching operations across Sri Lanka by managing processes, maintaining compliance, and supporting operational activities in partner centres. The role provides essential coordination and logistical support to uphold quality and consistency in service delivery. Role Accountabilities The Teaching Operations Coordinator is responsible for ensuring smooth and efficient teaching operations by delivering administrative and customer service support, maintaining accurate records, and ensuring compliance with corporate policies and risk procedures. The role includes coordinating logistics for teaching activities and events, managing resources, responding to customer enquiries, supporting process improvements, and liaising with internal teams and external partners to resolve issues promptly. Additionally, the role involves planning and prioritising work, monitoring task completion, and coordinating others to maintain high-quality service delivery. Role specific skills, knowledge and experience We are looking for someone with experience in a customer-focused environment who can coordinate resources efficiently and is confident using Microsoft Office. Experience in a teaching centre or exposure to recruitment processes is a plus. Further Information Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Education: A diploma or university degree in a relevant field is required Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Teaching Operations Coordinator is responsible for ensuring the smooth and efficient delivery of teaching operations across Sri Lanka by managing processes and supporting operational activities. This role includes coordinating logistics for teaching activities and events, managing resources, and responding to customer inquiries.