Teaching Operations Coordinator Egypt at British Council

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Skills, Customer Service, Data Analysis, Communication Skills, Operational Management, Process Improvement, Record Keeping, Problem Solving

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Opportunity: Teaching Operations Coordinator Location : City Stars, Egypt We are looking for a dedicated and detail-oriented individual to join our team in a role that supports both service and product delivery. In this position, you will be responsible for delivering a range of administrative and customer services in line with corporate procedures, ensuring high standards of quality, continuity, and efficiency. You will play a key role in managing student registration, customer care, and re-registration processes, ensuring compliance with policies and supporting effective teaching and learning experiences. Maintaining accurate records, drafting documentation and reports, and performing basic data analysis to support process improvements are essential aspects of this role. You will also be the first point of contact for customer enquiries, providing timely and helpful responses while escalating more complex issues to the appropriate teams. Your ability to recognize and communicate potential issues—such as complaints or logistical challenges—will be vital in maintaining a smooth and positive customer experience. Coordination and communication with internal and external stakeholders will be part of your daily routine to ensure the seamless delivery of services and events. In addition, you will be expected to adhere to risk management procedures, including child protection, security, financial protocols, and anti-fraud measures, ensuring the safety and integrity of our operations. You will handle financial and customer data responsibly, supporting accurate reporting and informed decision-making. This role also involves managing small-scale resources, ensuring materials and equipment are available and ready for use. You will plan and prioritize your own workload, adapting to changing demands, and may coordinate tasks with colleagues or suppliers to ensure timely and high-quality service delivery. To be successful in this role, you must have excellent written and verbal English skills (minimum proficiency level C1), a bachelor's degree or equivalent professional experience, and a background in operational management and process improvement. Strong communication skills and experience in a customer-focused environment are essential. Further Information Role: Teaching Operations Coordinator(47360) Number of positions: 1 Pay Band: 4 H Location: City Stars, Egypt Contract type: 1 year fixed term contract local Closing date: 18th November 2025 (23:59 Gulf Standard Time) Other: The role is open to candidates who have legal right in Egypt. Please note that all applications should be submitted only in English. It is advisable to apply in advance to avoid any technical issues at the last moment A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Teaching Operations Coordinator will manage student registration, customer care, and re-registration processes while ensuring compliance with policies. This role involves maintaining accurate records, drafting documentation, and performing data analysis to support process improvements.