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Teaching Operations Manager at British Council

Paris, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Timetabling, Student Administration, Academic Records, Stakeholder Management, Risk Management, Child Protection, Financial Protocols, Process Improvement, Team Development, Freelance Staff Management, Inventory Management, Organizational Change, Complaint Resolution, Budget Management, Service Standards

Industry

Non-profit Organizations

Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Service Delivery: Manages the day-to-day operations of the Teaching Centre, including timetabling, cover, student administration, and academic records. Works with the Cluster Operations Lead to implement 1-3 year operational plans, integrate new products or systems, and ensure procedures meet targets for revenue, volume, time, and cost. Stakeholder Management and Compliance: Builds strong relationships with internal stakeholders and ensures safeguarding of young learners and parent engagement. Resolves complaints promptly and monitors compliance with risk management, child protection, and financial protocols. Financial, Commercial, and Team Management: Oversees student financial data, teacher pay, refunds, and centre records. Manages freelance staff, stock, and inventory. Plans and prioritizes operational activities, develops the team, and coordinates with external partners to meet service standards, deadlines, and budgets. Essentials: Undergraduate or university degree. Minimum of 2 years of professional experience. Proven experience in operations management, including streamlining processes and managing costs. Demonstrated track record in successful delivery of business process improvements. Experience working as part of a dispersed or remote team. Experience in implementing organizational change.

Responsibilities

The Teaching Operations Manager manages the day-to-day operations of the Teaching Centre, ensuring effective timetabling, cover, and student administration. They work closely with the Cluster Operations Lead to implement operational plans and maintain compliance with various protocols.