Team 4 Technician I Onsite (Pasadena, CA) at Intelligent Technical Solutions

Pasadena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

27.79

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Windows Troubleshooting, Mac OS Troubleshooting, Helpdesk Support, Application Troubleshooting, PC Deployments, User Profile Management, Office 365 Support, MS Office Support, Adobe Support, Active Directory, Backup Software, Endpoint Cybersecurity, Mobile Devices Support, Networking Troubleshooting

Industry

Computer and Network Security

Description

Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic networking troubleshooting related to desktop connectivity. Answer incoming Quick Fix calls from clients. Job Qualifications: Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Prior experience in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs: Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and quality team. First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation: Pay rate ranges from $18.51/hour up to $27.79/hour and may vary by experience and location. Benefits: Medical Insurance Plan Dental & Vision Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Retirement Plan Salary Advancement/Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) Supplemental Health Plans (Employee-paid) You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible: Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Responsibilities

Provide onsite and remote IT support, ensuring clients receive top-notch technical assistance. Handle tasks ranging from system updates to hands-on troubleshooting.