Providing and receiving routine information which may sometimes require tact or persuasive skills or skills to overcome barriers to understanding. This may also involve providing and receiving complex or sensitive information, and providing advice, instruction or training to groups where the subject matter is straightforward. In particular, this will involve: Responding to appropriate requests for information Acting on correspondence responding to, or referring to the appropriate person Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. staff, students, external parties) Liaison with partner services and organisations Preparation/completion of routine documents, including letters, reports, presentations and forms e.g.
photocopying, filing Handling telephone queries and directing as appropriate. Assisting patients/clients/relatives during incidental contacts such as phone calls

Please refer the Job description for details