BACKGROUND

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.
Charles Taylor believes that it holds a distinctive position in its markets in that it can provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model.
Charles Taylor Adjusting focuses on commercial losses and claims across all major lines and geographies, many of which are large and complex in nature. We handle onshore and offshore claims, across 4 main divisions; Property, Casualty, Technical & Special Risks, Marine, Aviation, Natural Resources and believe we are the only global loss adjuster to have achieved a true market leadership position across all these disciplines.
For more information, please visitwww.charlestaylor.com

REQUIRED SKILLS

• Previous experience preferred, providing administration / secretarial / PA support in a corporate environment.
• Microsoft Office skills especially, Outlook, Word and Excel at intermediate/expert level.
• A great team player, who is also able to work independently.
• General secretarial skills, including diary management.
• Demonstrates attention to detail and a desire to get things done Right First Time.
• Professional and responsive approach.
• Proactive and efficient.
• Flexible, with a hands-on approach to getting work done.
• Excellent communication and interpersonal skills.
• Self-motivated.
• Results / deadline orientated.

THE ROLE

The PCTSR Team Assistant will provide administrative support to the Property, Casualty, Technical & Special Risks team on the day to day running of the business.

KEY RESPONSIBILITIES

• Urgent case creation and management, including the following tasks:
• Open new cases, register same on our various core systems and support the ongoing management of these cases, in these systems e.g. CTAs internal Case Management and Accounting (CMA) system, Go-Trex, & eCases
• Ensure the correct case related expenses and disbursements are entered onto CMA before any invoices are processed by CTAs Working Capital team; investigate and resolve any discrepancies
• Produce case related MI, as required
• Liaising with billing and treasury team
• Travel management e.g. co-ordinating travel arrangements
• Sending out meeting communications Document creation e.g. preparation / proof-reading of reports, letters and general communications with clients
• General adjuster support, including the following tasks:
• Being a point of contact for issues with time recording.
• Managing and monitoring of Time-bars.
• Marketing and client events e.g. assist with the arrangement of special events and market seminars
• Build strong relationships with Adjusters, Internal stakeholders and external clients, where appropriate, and proactively follow up on related queries / issues.
• As required, support the team in the delivery of external support services e.g., Association of Average Adjusters.
• Perform other support activities and provide general assistance to adjusters to ensure the efficient running of the team.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.