Team Captain

at  Bluestone Lane

Bluestone Lane is an Australian-inspired coffee & hospitality brand committed to providing environments where our guests or “locals” feel special through genuine connections, premium award-winning coffee, and healthy food. At Bluestone Lane, it’s more than coffee, it’s connection! Locals come to Bluestone Lane for their daily escape & to feel more connected in their communities.
Seeking friendly, customer service-oriented Supervisors for our Los Altos cafe! This is a daytime concept, supporting a great work/life balance.

WHO YOU ARE:

• A food & beverage leader with at least 1 year of supervisory or management experience in restaurantsA hospitality first people person
• -you simply love to make others feel good, no questions about it!
• A positive contributor to the team environment, working cohesively with others to deliver exceptional experiences to our locals
• A multi-tasker who won’t bat an eye even when caught under a bit of pressure
• A motivated & hungry individual who is looking for career development in the hospitality industry
• A fast learner can shift from one job to the next with ease
• A digital warrior, you’ll be able to help locals navigate the BL order ahead app with your eyes closed
• A punctual & reliable teammate, always on time for shifts & never leave your teammates hanging

• Provide genuine connection and hospitality to each and every guest that enters the cafe
• Assist the General Manager in building a cohesive, efficient, and stable team
• Provide guidance, structure, and support to the team
• Master the Bluestone Lane art of making coffee on La Marzocco espresso machinery
• Follow, enforce, and train team members on the Bluestone Lane Steps of Service
• Maintain full knowledge of all menu items and ingredients, including limited time offerings, to provide guidance to guests on menu recommendations and potential allergens
• Accurately take guests orders and upsell items to achieve higher ticket totals
• Assist with packaging takeout items and working with 3rd party delivery drivers to ensure app orders are accurate
• Promptly and calmly address any guest issues
• Have a keen awareness of the store’s financial performance, & help drive the efficiency and hospitality in the cafe to maximize and meet sales targets & average customer spend
• Assist with opening and closing the cafe
• Follow all health & safety standards to operate a clean and organized work space