Gammies Groundcare Forfar (Part of A. M. Phillip) is recruiting for a Team Coordinator
Location: In person, depot based. Gammies Groundcare, Forfar.
Job type: Full time
Schedule: Monday – Friday & Every second Saturday on (Saturday hours 8:00 – 12:00)
Pay: £30 - £35k per Annum
We are seeking a team coordinator to join our growing robotic lawnmower team at our depot in Forfar. This is an excellent opportunity to step into a new role and join a growing area of our business. This role oversees the daily activities and scheduling for robotic lawnmower team members within both our sales and service side of the business.

Areas of responsibility:

• Coordinating the robotic lawnmower team by developing appropriate weekly schedules, taking into account location of sites, travelling time and each staff members availability.
• Liaising with customers regarding installation, repair and site visit schedules and providing pre and follow up contact.
• Liaising with fellow departments in the depot and ensuring scheduling is coordinated with other departmental efforts and providing communication across departments.
• Manage day-to-day operations including incoming robotic lawnmower enquiries and queries either via telephone or email.
• Keeping up to date with robotic information from manufacturers and ensure this is communicated within your team.
• Management of staff within the team, leading weekly meetings to discuss performance, current workload and the following weeks schedule.
• Proofread and check documents to ensure that customer information is kept up-to-date and stored correctly.
• Develop and administer service letters, reminders and deal with any queries regarding annual servicing of robotic lawnmowers.
• Provide assistance or direct customers to appropriate information points for robotic lawnmowers.
• Instruct customers on basic operational functions over the phone or online.
• Any other duties as required.

Please note that this is a new field of business. Maintenance and technical knowledge of robotic lawnmowers is not required for applicants and training regarding robotic lawnmower maintenance, processes and our computer system (IBCOS) will be provided.