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Team Lead- Account Management at Delivery Hero

Dhaka, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales management, Partner management, Team leadership, Coaching, Performance reporting, Microsoft Excel, Google Sheets, PowerPoint, Salesforce, CRM tools, Problem solving, Communication skills, Data analysis, Strategic planning, SLA management

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description WHAT YOU WILL OWN: ● To manage day to day operation of the commercial team ● To initiate and manage weekly 1:1, team huddle and team meetings effectively ● To manage resources, planning and implementing sales strategies effectively ● Ability to motivate and coach agents ● Ensuring all tickets are solved within SLAs ● Problem solving skills in handling ad hoc issues ● Ability to read simple data and connect with performance and reports ● Approachable personality with people handling skills Qualifications ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE. ● Minimum of 3 years working experience in Sales/Partner Management. Experience in leading a team would be a plus ● Good written and communication skills ● Proficient in English and Bengali in both oral and written ● Experience in reporting using Microsoft Excel/Google Sheet and Powerpoint. SQL is a plus ● Willing to take on additional task assign ● Ability to work and navigate Salesforce and any other CRM tools

Responsibilities

The Team Lead will manage daily commercial operations, implement sales strategies, and lead team meetings. They are responsible for motivating agents, ensuring SLA compliance, and analyzing performance data.